TSB turned off my "paperless correspondence" - so I get no interest!

Anagran

I have this problem. I opened two accounts online but for some reason I ended up with two separate sets of log in details, one for each account. After a short time both accounts were linked together so I could see them both under one log in. Ever since then I have used only one log in and access both accounts several times a month to move money etc. Despite actively using both accounts I had paperless statements turned off on one of the accounts without me realising as they said I hadn't logged in for months, Im guessing due to the other log in that I no longer use. I was very annoyed but luckily only missed one months interest. I now keep a close eye on the paperless status whenever I log in.

badger09

YorkshireBoy wrote: »

More detail is available (unsurprisingly?) in the 'Paperless Terms and Conditions'. They say if you don't log in often they'll contact you (either by letter or email) after 3 months, again at 6 months, and yet again at 9 months...before reverting you to paper statements/correspondence at the 12 month point.


So...your question should be either why haven't they contacted me?...or why haven't I opened/read my post/email for such a long time? Of course there's another question...why have I put myself, and the bank, at risk of fraudulent transactions by not regularly checking my account?

Ok, mea culpa. I was looking for this detail without being logged in.

I think TSB could make this more prominent by including a link to these Paperless T&C on this page.

http://www.tsb.co.uk/help/internet-banking/paperless/

Totally agree with your second paragraph though.

castle96

Post 12 - I have this with Tesco. I am two seperate people/log in details. Loads of a/cs with one login, then another completely on its own. "We cannot amalgamate". I tend to forget about this a/c until I get a 1 x yr (?) statement.

Anthorn

LuSiVe wrote: »

I would assume you're the only one who doesn't log in every month in order to skim the interest off to somewhere else

Eh? I do that but I didn't know everyone else did.

anna42hmr

Also with this account surely you should also be checking more frequently as they send some correspondence to the mail box inline too - for example annual interest certificate etc, so not logging in could also mean that you miss important info. To be honest I can see why they would revert if someone can't be bothered to check the account for a year they leave themselves and the bank at risk from fraud by delaying finding out about it.

KingS6

Best to inform a MSE member of staff so the article can be updated with a warning accordingly.

egrek

Already done. Made a complaint and waiting on a reply still. Seems the letters we got don't say anything about requiring to go onto accounts, just log on once a year?

anna42hmr

egrek wrote: »

Already done. Made a complaint and waiting on a reply still. Seems the letters we got don't say anything about requiring to go onto accounts, just log on once a year?

Did you log in to the accoint in that case? If so did you also check the in box as statements and correspondence are separate.

If however as you suggested in your original post the reason not paid is because you have not checked your paperless correspondence this also means you have not clicked on the in box section either - and not just looking at statements. The terms also clearly state looking at statements in 12 months and even main page of the classic plus info states:

"You must log in to Internet banking within 12 months through a desk top to read your in box messages"

NBLondon

Thanks for the warning...


Having been previously locked out of savings accounts for lack of logging in - I'm now making myself do the rounds at least once a month - at which point I do any necessary shuffling.


Checking whether you'd had the 3,6,9 month warnings is key. When I first joined TSB, they had a problem with sending me a debit card and then totally failed to tell me about. I ended up visiting a branch where they admitted that was a mistake and paid compensation for time and trouble. So if they failed to tell you that they hadn't seen a login - you might be able to argue for the missed interest.

Kernel_Sanders

LuSiVe wrote: »

I would assume you're the only one who doesn't log in every month in order to skim the interest off to somewhere else

Apart from the point Tammykitty makes, I imagine alot of people only skim it off every 2 or 3 months; after all, it's only 2p a month interest elsewhere for each month's TSB interest!

egrek wrote: »

Just wondering if anyone else came across this?

I logged on and noticed one of my accounts wasn't getting any interest, the other was?

I've quickly checked and no where can I see this on the TSB site or MSE?

So either a warning to others, or I'm nearly the only one who missed this?!

These are all statements, so no question marks required.