Would you offer a freebie to keep customer happy?

mrcol1000

markelock wrote: »

Which is fair enough in the normal world, but what if you are selling smaller numbers, a negative has a significant impact on your percentage, and subsequently your rating?


My personal view is you should be able to send large
and frequent electric shocks to customers who


1. Wash a new item, then try it on, and complain about it
2. Buy an item clearly advertised as without labels, and then comment on the missing labels
3. Decide to send items back recorded delivery when specifically asked and told not to, expecting to be compensated accordingly
4. Don't read Holiday Settings correctly
5. Decide to send items back, after using the equivalent of a car crusher to pack them, and fail to pack any of the original packaging, again, as requested.


I'm sure I've missed something off


However, the system just isn't set up for logic, or equitable transactions

To be fair buyers are asking for trouble if they didn't do number 3 . I am sure you'd refund them if it was returned by a no proof of delivery method but there are a lot of sellers who would claim they never got the item back and refuse a refund. You are also encouraging them by opening a case. If I brought an item and the seller insisted on it being returned by standard mail I'd open a case just to be on the safe side and get a tracked label.

markelock

mrcol1000 wrote: »

To be fair buyers are asking for trouble if they didn't do number 3 . I am sure you'd refund them if it was returned by a no proof of delivery method but there are a lot of sellers who would claim they never got the item back and refuse a refund. You are also encouraging them by opening a case. If I brought an item and the seller insisted on it being returned by standard mail I'd open a case just to be on the safe side and get a tracked label.

I was working on the assumption that the buyer would always raise a case anyway?

RFW

markelock wrote: »

My personal view is you should be able to send large
and frequent electric shocks to customers who

1. Wash a new item, then try it on, and complain about it
2. Buy an item clearly advertised as without labels, and then comment on the missing labels
3. Decide to send items back recorded delivery when specifically asked and told not to, expecting to be compensated accordingly
4. Don't read Holiday Settings correctly
5. Decide to send items back, after using the equivalent of a car crusher to pack them, and fail to pack any of the original packaging, again, as requested.

I'm sure I've missed something off

However, the system just isn't set up for logic, or equitable transactions

It's all part of selling, should be, at the very least mentally, set in your business model.

1. Depends on the complaint. If it's that item doesn't fit you have a point. If the colours all run then you don't.
2. Customers, in general, don't read descriptions. They should but they don't, so you need to deal with that.
3. All marketplaces recommend returning items by a tracked method. It's not the customer's fault if that's a problem for you.
4. See number 2. You have the option to not allow purchases within holiday settings.
5. Customers are often pains in the bottom. They don't read, they don't pay attention, they won't do what you want but if you're selling they are an essential part. Good and bad, there's no way to discriminate.

I used to have a really good customer and one day happened to check her feedback received, it was atrocious, she appeared to have had a problem with everything she'd ever bought, but none with me. One man's good customer is another's nightmare.

I've been selling long enough to know that customers aren't always very bright and to expect it.

hannonle

Just a thought re the proofs. Put your A6 design in the centre of an A4 document with a border around to show the actual size, then the person will print out on the standard A4 computer paper but get to see the correct size of the business card etc that you have designed. Hope that makes sense. But that way you're not worrying about them printing the proofs at the correct dimensions.

swingaloo

Only asking from a curious perspective but, If the customer cant read it then presumably his customers wont be able to either so therefore he has totally wasted his money even if the first mistake was his.

Would you not have printed one copy first to check it was ok and have noticed that it wasnt fitting to A6?. Then the customer could have been contacted before it cost you both unnecessary expense.