Dry Cleaners/Cobblers lost 1 boot

wealdroam

Has anyone thought of speaking to the train company's lost property office?

Andypandyboy

wealdroam wrote: »

Has anyone thought of speaking to the train company's lost property office?

Good idea, I watched a program about the lost property office in London and it had teeth, false legs, blow up dolls, you would be amzed what people leave on trains! They catalogue it all too, so as one boot is no use to anyone else, it my well have been found and handed in by the cleaners.

Worth a try OP?

lincroft1710

wealdroam wrote: »

Has anyone thought of speaking to the train company's lost property office?

Which is the first thing the shoe repairer should have done when they realised the boot had been left on the train!!

shaun_from_Africa

"should" have done, but it's possible that they didn't so for the sake of a few pence for a phone call (maybe even free), it's certainly worth checking.

hollydays

lincroft1710 wrote: »

Which is the first thing the shoe repairer should have done when they realised the boot had been left on the train!!

With the reviews I have read about this " company" probably not, so I would politely ask them for the reference of the lost property enquiry

hollydays

emwenn wrote: »

Hi All,

Thanks for all the feed back

Apologies for the delay, my username and password weren't working and it has taken a while to resolve the issue as it was saying my email address was not recognised. I've just set up a new account.

In response to the second hand value...Ebay is not a good call for 'second hand value' as a seller could choose to put something up for £700 or £1. In addition I am a size 36 which is rare to find. That is why I have to buy everything new due to my size. So I dont really know where I would start to look for these current costs.

The boots are practically unworn which they can see as they still have 1 boot, The cap just came off the bottom of one of the heels I dont know if that makes a difference. But I feel a victim for something that shouldn't have happened. I have since been told Alexander Wang would have repaired it for free. I just popped in to have them fixed there and then as I assumed that would be the easiest however it lead to a series of unfortunate events.

To answer all the questions:
- yes I have a receipt
- yes I have spoken to Head Office who have taken a week to even start a process in gaining me 'compensation' so basically I am none the wiser
- second hand value in my opinion is ridiculous and unfair because another question is who decides what is suitable in replacement. The design is unusual and doesnt exist, my size is uncommon and the boots are only available in a size 42 from america at $660 plus a heft postage fee - however I dont think that is a fair price for current value as they may never sell on ebay and that prices is set at the discretion of the seller not a professional. Firstly as said above who would be the correct person to determine this value? Secondly the shoes despite when I bought them are practically unworn, inside venues as well so undamaged. Would this come into the consideration for 'current market value'. Shoes owned for a year vs shoes worn for a year are different.
- In response to why did I leave without a receipt, yes this is Notting Hill, There were much more expensive shoes and garments in the shop than my boots. I live around the corner, I had popped in a few times to check on my boots and both were there in the first week. I felt no need to worry about leaving them there. I was told I would be given a call. Only a month later to chase and be told my boot was lost. Plus as I paid on my card I have evidence that I was there, with date and time etc.
- How did I know how much to pay? I paid there and then and was told it wouldn't cost any more for the repair that was needed - he just needed to order a tool that he didn't have on site.
- in terms of the one boot compensation. There are no terms and conditions for the cobblers part of the shop just the dry cleaners and in there it states if an item is lost/damaged only that item will be compensated even if it comes as a set. The terms and conditions apparently apply to both but I can't understand how it would apply to shoes. I understand that you can wear a jacket without the same trouser/waistcoat etc but what do I do with one shoe???

I don't know the laws or customer rights which is why I'm on here. But surely I have been misled to what was due to happen to my boots. I honestly don't see why I should sacrifice any money to replace my items for a mistake that was not mine. I cannot replace these boots. They aren't made anymore. The current value for a new pair by the same designer as it is summer is less in cost anyway but even then I don't actually like any of those boots so either way I am the loser.

It's not really the money, I would rather have my boots back. But as I can't I don't see why I should be penalised for something that wasn't my fault at all.

I should add as well they also have not refunded me for the repair that I've paid for!

I wholeheartedly agree with much of what you have posted . Are you talking about a uk,size 8?

I agree ebay comparisons will not be helpful, you could search the sold price but it is likely to be obscure and vague as thebaveragevebayer does not list designer shoes slightly used of this value

Does anyone suggest the op should send a Lba?

unholyangel

hollydays wrote: »

I wholeheartedly agree with much of what you have posted . Are you talking about a uk,size 8?

I agree ebay comparisons will not be helpful, you could search the sold price but it is likely to be obscure and vague as thebaveragevebayer does not list designer shoes slightly used of this value

Does anyone suggest the op should send a Lba?

UK size 8 is EU 41 if i'm not mistaken. I think a 36 is a size 3 UK - which explains why she would have trouble getting them in the first place. One of my friends was a size 3 and used to find it hard to find adult shoes in a size 3.

Personally I'd hold off on the LBA front, especially if OP is going to be pushing for more than the value of a reasonable substitute, she'll need all the goodwill she can get and sending an LBA at this stage is likely to diminish any chance of them providing more than they need to.

I'd wait and see what they actually say first. A week really isn't that long, especially when dealing of a claim of this type.

photome

unholyangel wrote: »

UK size 8 is EU 41 if i'm not mistaken. I think a 36 is a size 3 UK - which explains why she would have trouble getting them in the first place. One of my friends was a size 3 and used to find it hard to find adult shoes in a size 3.

Personally I'd hold off on the LBA front, especially if OP is going to be pushing for more than the value of a reasonable substitute, she'll need all the goodwill she can get and sending an LBA at this stage is likely to diminish any chance of them providing more than they need to.

I'd wait and see what they actually say first. A week really isn't that long, especially when dealing of a claim of this type.

Off topic, but my wife is a size 3 and doesn't have any problems finding shoes/boots, but yes I think size 36 is a uk 3

ARandomMiser

Emwenn wrote: »

It's almost a month after and no communication so I called today. The cobbler was out.
I then got a voicemail 3 hours later to apologise as they have lost one of my boots.

You must be hopping mad....



Sorry, nothing useful to say but the devil made me do it.

emwenn

Yes they have checked lost property and it's not there...They also still haven't responded to me even though I am following their proceedures