Potentially claiming for old (pre 2005) PPI - absolutely lost!

xxRichardVxx

Hi,

I believe I may have had PPI on a couple of previous Mortgages (one with HSBC and one with Abbey National, but with insurance provided by Allied Dunbar/Zurich). I also vaguely recall having an HSBC loan for a time that may have had PPI on it. I'd like to make a stab at claiming for these policies.

The problem I have is that these agreements would have been pre 2005 and I don't seem to have a lot of documentation for them (I found a "Benefit Summary" from Allied Dunbar for about £42 a month for the Abbey Mortage, but not much else)

I am a little lost in how people start the claim process if they have little evidence to work from (apart from their memory). I admit that I have been tempted to contact a claim company because I don't really know how I start knowing what I DID have ppi wise and they seem to suggest they can find out with little to go on.

Is there a way to see what PPI you may have had in the past, and is there any point considering we are talking over 10 years ago?

Any help or advice greatly appreciated.

[Deleted User]

If you want to make a claim, then contact the insurer with details of the claimable event.

If you want to make a complaint about mis-sale, then you need to contact those companies who you feel mis sold you the cover, stating your complaint reasons. If you don't know if you had PPI, you will need to firstly contact those companies who you think you had it with.

If you use a company, you will go through the steps in option 2, but pay them half of any payout and reduce your chances of success. However, on the plus side, they will post the forms for you, saving you the postage costs.

dunstonh

one with HSBC and one with Abbey National, but with insurance provided by Allied Dunbar/Zurich).

Dunbar didnt do PPI. So, that is them ruled out.

xxRichardVxx

Thank you for your help guys. I have found a few more bits of paper, the most significant seem to relate to "Paymentcare" from Abbey National 2006ish and a "Lifestyle Plan" from Zurich for about the same period. I can't recall if the two are the same thing or if these are considered PPI?

Can someone explain the difference between a claim and a complaint and why the latter would benefit me please?

Also how do these claim companies find all these potential claims with as a little as a Bank account or a name?

thank you

Mersey_2

Santander's PPI team are very helpful and can often find account numbers over the 'phone, merely by a name and address search.


See this article re PPI on store cards from around 2000:


www.mirror.co.uk/money/you-used-store-card-1990s-7114139


(Santander are currently paying out for the PPI on a lot of the store cards from the then Arcadia Group of stores such as DP, Debenhams, TopShop, etc)


Strictly speaking it's a complaint you are raising, but as you are seeking to reclaim payments plus 8% pa interest, I have no problem with either term [some on here dislike the use of claimants claiming or reclaiming almost anything though, so don't let that concern you overly]


Incidentally, Paymentcare probably is what you say re Abbey, although there was also a CPP-type fraud/ID protection of almost identical name around the same time, so best double checking.

societys_child

A claim: you claim on the insurance policy, same as with any insurance if you suffer an insured event.
A complaint: you make an allegation that the company who sold you the ppi did something wrong and in some way miss-sold the policy to you, obviously stating your reasons for believing this.

how do these claim companies find all these potential claims with as a little as a Bank account or a name?

Once you give them permission to act for you they contact the the finance provider and ask.
You can phone them yourself and ask, which is a much cheaper option.

CMCs can only work on the information you provide, they have no magic powers, they simply use the same free complaints process, that you can use yourself.

xxRichardVxx

Thank you. I see can see why people dislike the "claim" word now.

I found a bit more paperwork on the Abbey Paymentcare policies and looks like I had it on 2 consecutive mortgages starting in 2006. I phoned the Santander PPI complaint line (0800 171 2171) and have lodged a complaint (It only took 5 minutes).

I think I have found the Zurich Mortgage Payment Protection Policy documents from an earlier mortgage from 2004 (policy sold with the HSBC mortgage). I tried phoning my complaint into them but got cut off whilst being transferred!

I think this one I may have to submit manually; am I best printing off the Financial Ombudsman PPI questionnaire or doing it online here: help.financial-ombudsman.org.uk/help

Is either way better than the other?

Thank you so much for every-bodies help, even in a couple of hours I feel a little less lost now.

dunstonh

I think I have found the Zurich Mortgage Payment Protection Policy documents from an earlier mortgage from 2004 (policy sold with the HSBC mortgage). I tried phoning my complaint into them but got cut off whilst being transferred!

What exactly are you complaining about?
That product is not PPI. So, it would be illogical to complain about PPI when its not PPI.

I think this one I may have to submit manually; am I best printing off the Financial Ombudsman PPI questionnaire or doing it online here: help.financial-ombudsman.org.uk/help

And what do you think that outcome of you making a complaint about PPI when you dont have it is going to be?

[Deleted User]

dunstonh wrote: »

Dunbar didnt do PPI.

xxRichardVxx wrote:

I think I have found the Zurich Mortgage Payment Protection Policy documents from an earlier mortgage from 2004 (policy sold with the HSBC mortgage). .

dunstonh wrote: »

That product is not PPI. So, it would be illogical to complain about PPI when its not PPI.

I think "xxRichardVxx" needs to do a little more research before shooting off random complaints.
What does the "policy document" actually pertain to, Richard? Is it life assurance? Critical Illness?

xxRichardVxx

The policy document seems to pertain to protecting payments on my mortgage for a period of up to 12 months. Is that not PPI? It was sold with my first mortgage and I feel I was scared into it. I do have another policy for life assurance and critical illness but I am aware that is a different thing.

I came to this forum looking for a little guidance, because to the uninitiated this stuff is incredibly confusing. If I am an annoyance for my ignorance then I apologise, this stuff isn't as easy for some of us.

On the one hand people are derided for using PPI complaint no win no fee agents, and on the other people are derided for being ignorant fools knowing nothing about the intricacies of financial matters.

Can't win!

[Deleted User]

xxRichardVxx wrote: »

On the one hand people are derided for using PPI complaint no win no fee agents, and on the other people are derided for being ignorant fools knowing nothing about the intricacies of financial matters.

Can't win!

To be fair, I think that's one and the same group, rather than than two different categories.