3 Won't Switch My Tariff Pls Help!!!

olly300

you signed a contract saying you would pay x amount for 18month or 12 or whatever, the policy to downgrade is a gesture as they loose money from what you promised to pay them
its not their fault you assumed you could change it!

While ordinarily I would agree with you unfortunately you have obviously not dealt with Three who employ staff abroad and don't inform them that they are acting under UK law and UK law gives consumers rights. OFCOM has already come down against Three for having a clause in their terms and conditions that breach the Unfair Terms in Consumer Contract Regulations.

SparklyB wrote: »

Hi,

Where did that information come from? Because it's not the same as the information the manager gave me on the phone today.

I wasn't told that I could change my tariff to a lower one at any time in my contract. And they didn't give me any information about a downgrading fee.

I have the customer services address anyway to put in a formal complaint

I've had loads of problems with 3 so this is what I suggest you do:

1. Write a complaint letter and send it via recorded delivery (this is really important) with the date and time of when you spoke to the manager, what call center they were in (you can tell by the accent ) and the information you were told by them. Then put in the information that Llyllyll and Mobile Mole have found for you. Ask to downgrade your contract and state that if they refuse to honour their contract as per their website you will report them to OFCOM. State at the end you expect to hear from them within 28 days.

2. Wait and see if they contact you and offer the downgrade.

3. If they refuse to in the timescale you have given 28 days, OR a manager rings you up and tries to bully you on the phone. (This happened to me.) Ask for the manager's full name and state you want the conversation to end. The manager will not get off the phone so you need to cut them off. Then report them to OFCOM. You must write a letter to Three before you report them to OFCOM otherwise OFCOM will not register your complaint. OFCOM will give you a reference number and as soon as you phone 3 back with the reference number they will fall over themselves to help you.

Three's address is:
[SIZE=-1]Hutchison 3G UK Ltd - Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH

OFCOM's phone number is - [/SIZE]020 7981 3040 call between 9-5.30pm Mon-Friday

Mobile_Mole

The quote I posted was from 3's website.

There have always been rules for downward migration but the network operators really started to tighten these up in 2006 as an effort to curb dealers using it as a sales tool.

Ts and Cs for all networks will say you can downgrade according to the downgrade terms that exist at the time. ie the terms for downward migration are not fixed at the point of entering into the contract.

SparklyB

Thank you so much

That's great information you've given me....extremely helpful.

I'll def follow the advice you've given.

Thanks again

Becca