where do i stand on my wait for boiler repair??

adybuzz

wealdroam wrote: »

You seem to be suggesting that service providers should provide a better service for families like yours.

it wouldn't be such a problem if I lived on my own, but I don't.


My understanding is that they should make reasonable efforts to provide a similar service.

if I pay for a service I expect 'a' service, not professional people constantly ordering wrong parts to fix things.

marliepanda

adybuzz wrote: »

why do companies ask then?

'Companies'? I havent a clue.

You mentioned the law. The law doesn't state anything like that.

wealdroam

adybuzz wrote: »

if I pay for a service I expect 'a' service, not professional people constantly ordering wrong parts to fix things.

And you are quite right to expect that.

adybuzz

LilElvis wrote: »

I'm going to assume that this is British Gas. My 80+ year old mother in law (with heart problems) had no heating or hot water from the end of November til the 3rd week in January as a result of BG errors re a repair and subsequent boiler replacement. They gave her £300 as compensation, which didn't even cover the additional electricity costs for running borrowed fan heaters. It would appear age and infirmity don't, therefore, get you more compensation.

thanks for the info, its not british gas tho.

sheramber

adybuzz wrote: »

if I pay for a service I expect 'a' service, not professional people constantly ordering wrong parts to fix things.

Did the company order the wrong part or did the supplier send the wrong part?

adybuzz

sheramber wrote: »

Did the company order the wrong part or did the supplier send the wrong part?

ordered wrong part