Praise for Hotels.com customer service

ScarletBea

I have to praise Hotels.com for their very helpful customer service.
I had a problem, it wasn't urgent at all, and they were very accommodating and helpful at very short notice.
Totally worth using them (apart from the generally low prices hehe)

(double posted with the Praise/Vent Board)

HoofeHearted

I booked a hotel in New York with them last year.

Some months later, I contacted them online asking if I could change the credit card that I used to make the booking. I received a quick reply advising me to phone the support people and ask them.

I called up (0800 no); answered the phone quickly and was told that I could not change the card details.

When I arrived at the hotel, in May this year, I was told that I could check in with any card that I wanted to use. :cool: