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Urgent help required
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barry2015
Posts: 1 Newbie
in Credit cards
Hi,
I urgently need some advice. I ordered a TV worth £1500 from Amazon. I was told it had been delivered when it had not been. I have a number of email exchange between my self and the seller.
I filed an A-Z claim and was told it has been denied because there was a valid tracking number and signature. I was told by amazon to contact the shippers. I contacted them and they have provided me with a signature which is not mine and a picture of my house. I feel like i'm going mad. Talking with Amazon is like talking to robots. WHo can help me, what law do i have on my side I paid £1400 for this TV and i'm going around in circles. I did pay on my credicard and have contacted the card compnay and they wil further investiage but can they say the same thing as amazon. I DONT KNOW WHAT TO DO. This was something that we have waited years to order, we are not rich. SOMEONE PLEASE HELP ME URGENTLY
I urgently need some advice. I ordered a TV worth £1500 from Amazon. I was told it had been delivered when it had not been. I have a number of email exchange between my self and the seller.
I filed an A-Z claim and was told it has been denied because there was a valid tracking number and signature. I was told by amazon to contact the shippers. I contacted them and they have provided me with a signature which is not mine and a picture of my house. I feel like i'm going mad. Talking with Amazon is like talking to robots. WHo can help me, what law do i have on my side I paid £1400 for this TV and i'm going around in circles. I did pay on my credicard and have contacted the card compnay and they wil further investiage but can they say the same thing as amazon. I DONT KNOW WHAT TO DO. This was something that we have waited years to order, we are not rich. SOMEONE PLEASE HELP ME URGENTLY
0
Comments
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Who was at your house at the time of the signature?0
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I recommend contacting the citizens advice helpline. They're well equipped to advise you and if not they will point you in the direction of someone who can. Good luck!!0
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