Can I ask - Anyone who has won a holiday or knows how it works please

VitaFortunato

I won a fabulous holiday recently and I'm finding the whole claiming/booking process a bit....errrr - well - disjointed would be a good word!
Can anyone who has been through this tell me how it should go (and if it's vastly different then I'll expand!) - would really appreciate any advice Thanks

mjm3346

From other posts it seems to vary vastly, from only needing to provide names and dates to organising almost everything yourself.

VitaFortunato

Thanks. I suppose the thing I'm finding most odd is that having provided/agreed dates they're telling me that they'll only inform me 40 days before departure if the dates/flights etc have been acceptable to all parties. 40 days is nothing! Is that odd or is it just me?

mjm3346

That does seem a very short timescale especially if you have to book time off work etc

c5ryl

I won one in January and chose my dates for the end of August, I suppose it depends on the t&c's though

Helga14

i won in march and choose dates in November. Then i won a trip a couple of weeks ago and selected dates in a fortnight.

hamsterfan1

I won once & was given a choice of months - when it came to it there was only one date with free flights available

sarah182xxx

I won a trip to Venice a couple of years ago now and the company organised everything, even a private water boat taxi and gondola ride for me. All I had to provide was the dates I wanted to go and then they came back to me with which they managed to book. well done on your trip and have fun xx

robbies_gal

i would question the 40 days notice how is anyone supposed to book time off work?

Autumnella

Ehat do the terms and conditions say? If it's not in the terms and conditions I would argue that.

eleanorre

Some agencies are great others rubbish so keep all correspondence you have with them and check anything that is unclear .You will find , if you are lucky enough to win quite a few holidays , that the reception you get is very mixed too. Some place think it is a prize so a rubbish room will do thers I have found give you the best . Do complain if you do not get what is expected.