Stanton Fisher PPI claim

jaywillo1983

Hi all,

Ive recently been going through a PPI claim with Stanton Fisher, and was today in contact with them. They told me that for my claim i will be paid £5,169 after fees. I then phoned my partner up to tell her the happy news, an she asked me whether the amount was before or after fees. I told her it was after all fees had been taken out, but she insisted i phone back Stanton Fisher to just double check, just so we could start arranging settlement figures with our Car finance, ect.

I phoned Stanton fisher back, to be told for the 2nd time that after all fees i would be receiving £5,169. My partner then phoned up companies with have debts with to arrange settlement figures on our Car, mobile phone and other things. So now we had all the figures we needed on our other outstanding debts, we decided thats exactly what we were going to go ahead and use this £5,169 for.

Then 3 hours later Stanton Fisher phone me up again telling me that after all fee's my PPI payout would be £3,300, near £1,900 less than my original figure. The man on the phone said my bank were paying me £5,169 before fees, not after fees, and after Stanton Fisher have taken there 33% cut i will be paid £3,300.

I realise i shouldnt of actually used a solicitor to make this claim but im not very confident at all, so thought at least it would be sorted out properly if a solicitor was involved, however im now concerned Stanton Fisher may be ripping me off, as twice i was told £5,169, only to be told later on it had dropped to £3,300.

My question is do i have any rights against Stanton fisher as not once, but twice they told me the figure of £5,169 would be the fee i would receive, only for it to drop massively, especially after ive arranged settlement payments with other companies for other debts on the expectance that i would be getting £5,169.

Any advice would be really great. Thank you in advance.

[Deleted User]

It really doesn't matter what you may (or may not) have been told on the telephone. What matters is what you agreed to pay in writing at the outset when you employed this claims firm . It sounds like you agreed to pay them 33% of any redress, doubtless on a no-win/no-fee basis.

The complaint process is simple and completely free, I realise it's a bit late telling you this now.

jaywillo1983

i understand what your saying, but Stanton Fisher told me on 2 seperate phone calls that i would receive £5,169 AFTER they had taken their 33% cut. Surely they must take some sort of ownership to this, as a £1,900 difference is a serious difference in a payout.

jaywillo1983

Also, they do record their phone calls, so i will have proof that on 2 occasions i was informed that the figure of £5,169 was after fees.

[Deleted User]

You pay whatever you signed up to basically. If you were happy to give away £2k in return for a stamp, then that's what you need to do.

It's worth noting that you can buy stamps for less than £2k in various high street outlets.

dunstonh

An error in conversation does not mean you do not have to pay. What you signed in your contract is what matters.

Any redress payable from the banks is always gross of any claims company charge. You have to pay the claims company once you get the money.

My question is do i have any rights against Stanton fisher as not once, but twice they told me the figure of £5,169 would be the fee i would receive, only for it to drop massively, especially after ive arranged settlement payments with other companies for other debts on the expectance that i would be getting £5,169.

You have got £5169. That is the amount of redress payable. Unfortunately, the claims company charge is separate to that.

jaywillo1983

Thanks for your reply "dunstonh", you have basically clarified what others have said, but in an advisory way, rather than a criticism, i only wanted advice like, not a put down. Thanks to all replies though.

magpiecottage

Stanton Fisher are NOT solicitors they are a Claims Management Company - i.e. an ambulance chaser.

If they described themselves as solicitors you would have a valid complaint of misrepresentation. However, proving it might be difficult.

[Deleted User]

magpiecottage wrote: »

If they described themselves as solicitors you would have a valid complaint of misrepresentation.

Most likely an assumption on the part of the OP.