Holiday cancelation

JoanByrneWilkinson

On the 2nd May 2016 we booked a fly cruise holiday with Thomson, for June 2017
Due to persoanl reasons we have to cancel, we only paid a part deposit and we are being asked for the remainder of the deposit, even though the holiday is 12 months off, where do I stand on this should it be paid and should we get the deposit that has been paid back?

purcel

You can claim on your travel insurance maybe?

DomRavioli

Check your T&Cs that you were given at booking. It is likely you will have to pay the full deposit and claim back on travel insurance if you had this at time of cancellation.

The T&Cs are the only place you need to look.

http://www.thomson.co.uk/thomson/page/tandc/tandc.page?depDate=2009-05-01&accommInvSys=TPP&flightInvSys=TPP&lang=en is the T&Cs for package holidays, and states if you cancel more than 70 days or more it is the full deposit forfeited so you would need to pay this.

Grumpelstiltskin

It looks like you have paid a 'low deposit' your invoice should show what the full deposit was and Thomson are within their rights to ask for the balance of the full deposit.

leylandsunaddict

As you've only paid a low deposit, when you booked you will have agreed to pay the remainder if you cancel. It's standard with low deposits. You're not entitled to a deposit refund. They are non refundable.

agrinnall

It's unlikely that "personal reasons" will be a valid reason for making a claim on your travel insurance but it's certainly worth reading the policy carefully to make sure.

JoanByrneWilkinson

Thank you for all your advice

shaun_from_Africa

If the reason for not going on the cruise that's already booked allows it, why not see if you can change the dates rather than cancelling totally.
If this is possible, there may still be an amendment fee but in all likelihood this will be far lower than the loss of the entire deposit.