daewoo microwave not working help please

shannianni

Hi all we got a daewoo microwave from the studio catalogue my wife has. We got this end of April 2015. Yesterday the microwave works but doesn't heat anything up. We paid 70 pounds for it should this only last 14 months.
we only occasionally use it to heat dinners up possibly 2 to 3 times a week so it not used alot.

Many thanks for you time

Sorry if it's on the wrong place

wealdroam

shannianni wrote: »

Hi all we got a daewoo microwave from the studio catalogue my wife has. We got this end of April 2015. Yesterday the microwave works but doesn't heat anything up. We paid 70 pounds for it should this only last 14 months.
we only occasionally use it to heat dinners up possibly 2 to 3 times a week so it not used alot.

Many thanks for you time

Sorry if it's on the wrong place

Have you spoken to the seller?

Have a read of MSE's Consumer Rights guide and you will see that you have up to six years to seek a remedy from the seller.

Any manufacturer's warranty?

shannianni

hi many thanks for the reply


who do we talk to as we got it from the studio catalogue, but 14 months for a microwave doesn't seem long to last.




this is the microwave
Daewoo Retro Microwave KOR7LBKR - Red


how long does the warranty last from a catalogue?


should we call studio or daewoo?

wealdroam

shannianni wrote: »

hi many thanks for the reply


who do we talk to as we got it from the studio catalogue, but 14 months for a microwave doesn't seem long to last.




this is the microwave
Daewoo Retro Microwave KOR7LBKR - Red


how long does the warranty last from a catalogue?


should we call studio or daewoo?

Have you read that article I mentioned?

Although not quite your scenario, this short extract should make it clear that if you have no warranty you should contact the seller:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.

Only you can say whether you have a warranty or not, or whether it has expired. Have a look at your warranty documentation.