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mizmarple

mizmarple1
mizmarple1 Posts: 1 Newbie
Fourth Anniversary
in Consumer rights
I wonder if anyone can give advice-I bought a racing car experience as a present but it expired and I am told I have no rights to extend or get a refund-the expiry was 10 months -not the usual 12 months and the company is not out of pocket by our mistake.Do we have any rights because we have not received this???Replies very wecome-Thanks!!!!

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    mizmarple1 wrote: »
    I wonder if anyone can give advice-I bought a racing car experience as a present but it expired and I am told I have no rights to extend or get a refund-the expiry was 10 months -not the usual 12 months and the company is not out of pocket by our mistake.Do we have any rights because we have not received this???Replies very wecome-Thanks!!!!
    No, sorry, you don't.
  • London50
    London50 Posts: 1,850 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    As above, all of these "vouchers/offers" clearly state the time frame to be used by and it is up to the person to make sure they abide by those times so you do not have a leg to stand on.*
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    Where is it stated that the "usual" expiry is 12 months? The period is whatever it says in the T&Cs, be that 10 days or 10 years, or in your case, 10 months.
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