Bought item online, what are my refund rights

Autumnella

Is this a joke?!

neilmcl

bris wrote: »

Where on earth would you read this?

And also why on earth do you think you should be able to dispose of the item as well as getting a refund.

unholyangel

OP what packaging are you referring to?

Is this like brown box packaging thats generic/used to protect the item during delivery? Or is it official branded packaging for the item? Was it possible to ascertain they had sent the wrong goods without opening whatever packaging you're talking about? Would the fact it wasn't the item you ordered be obvious upon inspection?

In short, if the goods don't conform then they're liable. No I don't believe they could make a deduction for the packaging as CRA doesn't allow a reduction in price within the first 6 months on most goods (cars I think are the exception).

However you have a duty of care to take reasonable care of the goods and make them available for collection.

wealdroam

unholyangel wrote: »

However you have a duty of care to take reasonable care of the goods...

...and just to spell it out for the OP... having ascertained that the goods weren't those ordered, throwing away the packaging probably wasn't taking reasonable care.

[Deleted User]

OP has had problems with online sales in the past;
https://forums.moneysavingexpert.com/discussion/4970266

Odd that he apparently hasn't learned from that experience.

Geodark

neilmcl wrote: »

And also why on earth do you think you should be able to dispose of the item as well as getting a refund.

Might have to try that one myself, anyone know of any decent single malt delivery places that regularly send the wrong single malt? :rotfl: