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Unable to access hotmail account

Since Friday I have been unable to access my hotmail account on pc/iphone/ipad.
It is stating that my password has been changed (I haven't done it). So I use the husbands email address to get the 4 digit code. I input that then get asked for; subject heading of recently sent emails, recently sent email address', folders which I have created in account, name of first pet, location and region.
I enter this in & I get an email in husbands account saying that the information I have entered wasn't sufficient enough.
I've filled in this information 2 days in a row now and I'm exasperated with the damn thing.
I do need to get into my email so don't want to close it - not that I could if I wanted to!
Any one any suggestions what to do or have a contact email or phone number as when I follow links on the microsoft help pages I go round in a giant circle.
Thanks

Comments

  • Sicard
    Sicard Posts: 901 Forumite
    Ninth Anniversary 500 Posts Name Dropper Combo Breaker
    There's 2 Hotmail experts on this thread. Ask them https://forums.moneysavingexpert.com/discussion/5477305
    You know what uranium is, right? It's this thing called nuclear weapons. And other things. Like lots of things are done with uranium. Including some bad things.
    Donald Trump, Press Conference, February 16, 2017

  • takman
    takman Posts: 3,876 Forumite
    1,000 Posts Combo Breaker
    Laurie Sicard-Askey,s Hotmail account apparently got hacked by Chinese Liberation Army so maybe they have targeted you also?.
    The following details are facts:

    There is a tower block on the outskirts of Shanghai where the Chinese Liberation Army Unit 61398 hack into secure sites throughout the world. All the staff are fluent in English and are believed to have stolen hundreds of terabytes of data just from the UK in the last few years.
  • Sicard
    Sicard Posts: 901 Forumite
    Ninth Anniversary 500 Posts Name Dropper Combo Breaker
    takman wrote: »
    Laurie Sicard-Askey,s Hotmail account apparently got hacked by Chinese Liberation Army so maybe they have targeted you also?.

    :rotfl::rotfl::rotfl: You're such a wag.

    Grow up and help the OP why don't you?
    You know what uranium is, right? It's this thing called nuclear weapons. And other things. Like lots of things are done with uranium. Including some bad things.
    Donald Trump, Press Conference, February 16, 2017

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