Unhappy with join in new carpet. Not sure what to do next.

bluesky27

Hi there,

My mum had an expensive plain new carpet (Mohawk is the make) fitted a few weeks ago. We had problems initially as despite requesting the better quality underlay, they fitted a cheap version which we then had to ask them to replace (the difference underfoot was felt right away).
Prior to this, where two pieces were joined, there were no signs that a join was present. Following replacement however, the seam is quite noticeable and there are lumps where I presume it has been re-glued underneath.
We asked the manager to take a look and he says there is nothing wrong with it and refuses to do anything (he was quite aggressive actually). Mum has paid a deposit but thankfully not the full sum yet.
My question is, what do we do now? Is there an independent carpet inspector organisation who we should contact or should it be Trading Standards? TIA!

owen_money

bluesky27 wrote: »

Is there an independent carpet inspector organisation?

If there isn't one there should be

dominoman

Amazingly, there's an ombudsman for pretty much everything - including carpets.

For carpets you want http://www.thefurnitureombudsman.org/faqs

Before going to the ombudsman you need to have tried all you can to get the retailer to remediate it. If they are refusing to cooperate you could ask a carpet to come and give an opinion, and give them a few quid for their time.

spadoosh

dominoman wrote: »

Amazingly, there's an ombudsman for pretty much everything - including carpets.

For carpets you want http://www.thefurnitureombudsman.org/faqs

Before going to the ombudsman you need to have tried all you can to get the retailer to remediate it. If they are refusing to cooperate you could ask a carpet to come and give an opinion, and give them a few quid for their time.

Dont ask this one, it will take you for a ride.

JEN22

A carpet no matter what price or quality is only ever as good as its fitter


Sounds like you have a rotten fitter.


Get an independent floor fitter to look at the job and produce a report

bluesky27

Thanks for taking the time to reply and dominoman for the link. Yep, will start with some opinions from carpet fitters. As I said, it was perfect before so something's gone awry since the underlay !!!!-up!