What Amount Can I Charge Them?

portlandboy

I waited in all afternoon for a BT Openreach engineer to visit my home to sort out an ongoing broadband issue. TalkTalk are my provider and they set up the visit with Openreach, after their own engineer from BrightSparks had attended and been unable to sort the problem out.

While arranging the visit, TalkTalk told me that if I missed the appointment or the Openreach engineer could not access my property, I would automatically be liable for a charge of £65 'missed appointment fee', which I agreed was fair and acceptable.

The appointment was booked for the chosen date, any time between 13:00 and 18:00. Nobody had arrived, so at 18:30 I called TalkTalk who, in turn contacted BT before calling me back to say that the engineer had indeed missed the appointment and it would need to be re-booked.

My questions:
1. Am I entitled to charge TalkTalk the same £65 'missed appointment fee' that they would impose on me if I had not been in?
2. Is there any legislation that requires a contract to be equal to both parties?
3. Should I accept the £30 that TalkTalk have since offered me for this missed appointment?

Thanks.

HappyMJ

portlandboy wrote: »

I waited in all afternoon for a BT Openreach engineer to visit my home to sort out an ongoing broadband issue. TalkTalk are my provider and they set up the visit with Openreach, after their own engineer from BrightSparks had attended and been unable to sort the problem out.

While arranging the visit, TalkTalk told me that if I missed the appointment or the Openreach engineer could not access my property, I would automatically be liable for a charge of £65 'missed appointment fee', which I agreed was fair and acceptable.

The appointment was booked for the chosen date, any time between 13:00 and 18:00. Nobody had arrived, so at 18:30 I called TalkTalk who, in turn contacted BT before calling me back to say that the engineer had indeed missed the appointment and it would need to be re-booked.

My questions:
1. Am I entitled to charge TalkTalk the same £65 'missed appointment fee' that they would impose on me if I had not been in?
2. Is there any legislation that requires a contract to be equal to both parties?
3. Should I accept the £30 that TalkTalk have since offered me for this missed appointment?

Thanks.

1 You're not entitled to as you didn't negotiate the terms of the contract to allow that.

2 No.

3 Yes.