Blue Screen Error Codes

basil92

Hi

My Lenovo G500 laptop keeps blue screening and bringing up different error codes. It then closes down and eventually restarts but it is doing it on a daily basis now.

The error codes are:
IRQL_NOT_EQUAL_OR_LESS
DRIVER_CORRUPTED_EXPOOL
UNEXPECTED STORE EXCEPTION
KERNAL DATA INPAGE ERROR

It was running Windows 8.1 when it began showing the error codes but recently it updated itself to Windows 10.

Can anyone help me please?

Many thanks in advance.

bod1467

Open up the laptop (no idea how easy or hard this is with yours) and:

a) Take out, wipe the contacts and refit the RAM modules

b) Remove the fan, clean the heatsink, refit the fan

Photo below shows the heatsink/fan on my Cyberpower laptop for reference, to show what it may look like on yours.



The copper bars lead from the CPU and GPU to the heatsink, and the RAM modules are roughly in the middle of the laptop.

bsod

the second message is a clue, messing around with heatsinks won't help

if there is no pattern to what you are doing at the time of the crash

4 options,

system restore
look for driver updates
do a fresh clean install of windows 10
revert to windows 8.1

also check the disk for corruption

esuhl

bsod wrote: »

look for driver updates

Yeah -- that would be where I'd start.

basil92

bsod wrote: »

the second message is a clue, messing around with heatsinks won't help

if there is no pattern to what you are doing at the time of the crash

4 options,

system restore
look for driver updates
do a fresh clean install of windows 10
revert to windows 8.1

Thanks bsod.

No it can happen anytime. I only really use the laptop for the internet though; browsing, sending emails etc.

I'll give some of your suggestions a try.

Thanks.

bod1467

bsod wrote: »

the second message is a clue, messing around with heatsinks won't help

Thanks for that - nice to know that information giving in good faith is lambasted for no reason. :mad:

I based my advice on the basis that there seems to be no pattern to the error messages, ergo it may be RAM or heat related. Therefore, "messing around with heatsinks" might help.

marleyboy

It sounds like corrupted sectors on your Hard Drive. Try a full disk scan to assess if the Hard Drive is corrupted.

bsod

one update/registry entry/driver/bios issue/software bug can cause a bsod

eg

https://support.microsoft.com/en-us/kb/3107998

the easiest way to solve overheating in the very rare instances when it occurs, is to use a power saving profile. Wiping ram contacts with a cloth isn't the smartest idea either, ram and static electricity don't mix.

https://msdn.microsoft.com/en-us/library/windows/hardware/ff560192(v=vs.85).aspx

esuhl

Oh, hang on... It doesn't look like the G500 is compatible with Windows 10.

https://forums.lenovo.com/t5/Windows-10/Lenovo-G500-WIndows-10-drivers/td-p/2129381

The blue screens might be happening because the correct drivers don't exist... :-/

psychic_teabag

You could try booting into the standalone memtest86 memory tester. That would test the ram and eliminate OS driver / disk issues. Not sure whether it would raise temperature enough to test heatsink issues.

basil92

Thank you all for your replies and help

esuhl wrote: »

Oh, hang on... It doesn't look like the G500 is compatible with Windows 10.

https://forums.lenovo.com/t5/Windows-10/Lenovo-G500-WIndows-10-drivers/td-p/2129381

The blue screens might be happening because the correct drivers don't exist... :-/

That doesn't sound good.

Tried updating display driver (the only one out of date I can find), done a disc check.

Will research your link, thanks for that.