Success with Resolver within 12hrs - Lloyds Gold account fees

MattRS74

Thank you Martin and team.

Read your 'reclaim packaged account fees' email this morning, and signed up on the Resolver site at 8:00am.

A complaint email about my wife's Gold Service account from 2001-2004 went in to Lloyds via Resolver at 8:26am.

SMS received from Lloyds at 1:20pm stating that they would be calling her shortly. They rang 15 minutes later and asked some simple questions to validate her identity plus a few queries on the Gold service itself. Very pleasant and helpful.

Promised they would call her back by 9pm tonight with a decision - they actually called before 6pm and confirmed that the complaint was to be upheld.

The outcome is that Lloyds have credited nearly £650 to her account inside of 12 hours since the complaint was made. Wow...

My own case went in at lunchtime - I have some 14 years of the Gold Service to query :-)

Thanks again MSE and Resolver.

Matt

LargerRobert

Hi,

I used the MSE Resolver - and received a 4 page letter from NatEast stating that my claim was declined as it was outside of their time-frame, but exactly the same time frame as you have won your claim on.

Can you state what they asked as the time, or any other info - I don't understand how one bank can agree to this claim and another bank merrily decline it.

Thanks heaps.

Nasqueron

LargerRobert wrote: »

Hi,

I used the MSE Resolver - and received a 4 page letter from NatEast stating that my claim was declined as it was outside of their time-frame, but exactly the same time frame as you have won your claim on.

Can you state what they asked as the time, or any other info - I don't understand how one bank can agree to this claim and another bank merrily decline it.

Thanks heaps.

When you say "time frame" do you mean "time bar"?

It's not about the time it happened but is based on the rules set by the financial regulators - if they told you about account benefits and charges more than 3 years ago and it was 6 years after the event which you want to complain they can time bar the complaint and you can't get any further.