London Dungeon event - cancelled - financial claim

Fosterdog

bod1467 wrote: »

Who is "they"?

Are you saying that you were informed a week in advance that the event wanted to reschedule?

(This is important. Your claim hinges on this).

To me it sounds more like they have offered to reschedule for in a weeks time which is no good to The OP.

CountryBunk

They - see tickets tried to reschedule the next day (or after the event should have taken place).

meer53

Changes and cancellation by us: Occasionally, we have to make changes to and correct errors and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a) accepting the changed arrangements or
(b) purchasing an alternative ticket offer from us. If the chosen alternative date is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

From The London Dungeon Website.

wealdroam

meer53 wrote: »

Changes and cancellation by us: Occasionally, we have to make changes to and correct errors and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a) accepting the changed arrangements or
(b) purchasing an alternative ticket offer from us. If the chosen alternative date is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

From The London Dungeon Website.

It may be worth noting that just because a term appears on a company's website, it does not automatically mean that it is enforcible.

In my opinion, See, or London Dungeon, I'm not sure which, have broken the contract they have with the OP.
When one party breaks a contract it is important that the other part suffers no loss because of that breach.

agrinnall

I agree with wealdroam, in the circumstances I would be very tempted to send an LBA setting out the consequential losses, and if the London Dungeon don't pay up put in a claim through MCOL. The cost is £35 for a claim of £360 so you could end up losing that money too, but I would say it's worth the risk.

https://www.moneyclaim.gov.uk/web/mcol/welcome