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Holiday cancellation
J45
Posts: 290 Forumite
I am trying to cancel my holiday due to misleading information regarding the hotel. They refuse to cancel the holiday and advised me to take out travel insurance and claim through that. Is that even possible and isn't it fraudulent?
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Comments
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No, of course it's not possible.0
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So the company was lying to me?
If they were seriously suggesting that you take out insurance retrospectively and then try to claim they were advising you to commit fraud.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
also travel insurance wouldnt cover you because you have changed your mind about travelling, regardless if that was due to miss information.Live each day like its your last because one day you'll be right0
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How do you feel you were misled, and how did you pay for the holiday?0
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How do you feel you were misled, and how did you pay for the holiday?
What happened was we inquired about a hotel in a certain area and was told it was unavailable but there was another in the same area which was available. Anyway it turns out the hotel is nowhere near the town we wanted and is in the middle of nowhere. Paid with visa debit.0 -
Why did you accept the alternative hotel?
What is your definition of ''the same area''?0 -
What happened was we inquired about a hotel in a certain area and was told it was unavailable but there was another in the same area which was available. Anyway it turns out the hotel is nowhere near the town we wanted and is in the middle of nowhere. Paid with visa debit.
Was this done over the phone, are you able to get call recordings to confirm what happened? Have you the option of changing to another hotel?
This all comes down to whether you can prove the holiday was sufficiently misdescribed. If so then you could go to small claims - a letter before action may prompt the agent to settle before it gets to that stage.0 -
Surely you didn't just book a hotel without even looking at on a few websites, or even in a brochure first?0
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