We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
PLEASE READ BEFORE POSTING: Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Delays with Help to Buy ISA after Santander mistake
Options
StrollingFoxy
Posts: 1 Newbie
Hi there
Has anyone else had a problem when the provider of a Help to Buy ISA has closed the account down incorrectly?
Santander in branch somehow managed to close the account but only after withdrawing the £1600 deposit and thus leaving a closing balance of £5 which is the only sum printed on the certificate required to claim the bonus from the Government.
After much telephoning they accept the mistake but their only solution is to send a covering letter and a spread sheet to send to the conveyancer to claim on our behalf. The closing statement clearly states that it is the only document that can be used to make the bonus claim. Santander however are convinced there letter will be accepted.
This has happened to both me and my partners accounts. So we are left waiting for their letter and waiting to see if the government will accept the covering letter when the paper work clearly states not. In the meantime we are waiting to exchange and complete and have no idea when this will be resolved. They have said if anything goes wrong they will give me the £400 bonus but it could hold up a relatively simple sale by weeks.
Anyone had similar problems and if so how were they resolved - getting a bit desperate now.
Has anyone else had a problem when the provider of a Help to Buy ISA has closed the account down incorrectly?
Santander in branch somehow managed to close the account but only after withdrawing the £1600 deposit and thus leaving a closing balance of £5 which is the only sum printed on the certificate required to claim the bonus from the Government.
After much telephoning they accept the mistake but their only solution is to send a covering letter and a spread sheet to send to the conveyancer to claim on our behalf. The closing statement clearly states that it is the only document that can be used to make the bonus claim. Santander however are convinced there letter will be accepted.
This has happened to both me and my partners accounts. So we are left waiting for their letter and waiting to see if the government will accept the covering letter when the paper work clearly states not. In the meantime we are waiting to exchange and complete and have no idea when this will be resolved. They have said if anything goes wrong they will give me the £400 bonus but it could hold up a relatively simple sale by weeks.
Anyone had similar problems and if so how were they resolved - getting a bit desperate now.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards