Consumer Rights Act 2015 - Am I covered?

MickyJ

Actually, I've come to a decision: if the repair costs around £200 or less (seriously doubt this), I'll get it done. If not, I'll just write off the £550 I've already invested in the initial purchase (based on the fact that the cost of a brand new camera body costs £450). I'm a realistic guy, and I can now see Jessop's and Fuji's point of view. Nothing can be proved, but anyone from the outside looking in would agree that it was more likely damaged after purchase. I haven't damaged it, but I can't prove anything. Case closed. Retailer able to prove probability of no fault before purchase Vs consumer's honest word but no proof. It doesn't take a genius to work out the result.

bris

Tbh as a retailer if anyone showed up with an item and a letter saying I had to prove it alarm bells would ring. It would be pretty obvious to me you had something to hide.


When someone brings back faulty goods they tend to believe they are faulty through no fault of their own and not try to be smart with a letter at the same time.

MickyJ

BRIS Jessops asked me to include the letter. The letter was done for me from a consumer website using a template - I was not trying to be smart. I have been totally honest in the facts I've provided, and I have nothing to hide at all - but thanks for your honesty. I suppose you have to be cautious as a retailer - there are some people that will try it on, so I see your point. But at the same time I think it's a little unfair and harsh for you to judge me simply on the way the letter has been written. If anything, it just shows that I'm not very good at writing these sort of letters because I lack practice - I'm not the type of person who makes a habit out of it! I just started this thread because I wanted to know where I stood legally. I'm not trying to make an issue out of this. I honestly believe the item was faulty when I got it, but sometimes, things in life just don't go your way - I'm willing to accept that. This is an unusual and unfortunate situation, and I'm more than willing to be reasonable about it. I don't have much money, and this camera was a BIG investment for me - I'm absolutely gutted that this has happened. I may be guilty of ignorance and inexperience, but I am certainly NOT a liar.

Keep_pedalling

A damaged sensor would be an expensive fix, however those sensors usually have a filter sitting in front of them and it is the filter that usually gets damaged, so the cost might not be as bad as you think.

You really should get that faulty carriage retern key on your computer fixed as well a wall of text is not easy to read, which is why paragraphs were invented.

MickyJ

Lol! Thanks KEEP PEDALLING. The computer works fine, I'm happy to say - the website just omits the paragraph spaces when I post for some reason.

RichardD1970

MickyJ wrote: »

Lol! Thanks KEEP PEDALLING. The computer works fine, I'm happy to say - the website just omits the paragraph spaces when I post for some reason.

Well something's not right somewhere.

No one else seems to be having that problem.

Which leads me to suspect the problem is your end.

bris

I was only looking at it from a retailers point of view, I am also curious why Jessops would want you to bring a letter, explaining the SOGA, that is also very curious.


I take it then you had been in touch with Jessops before you went to the store? Even then that doesn't explain why they would want or even need a letter. They may ask you to bring a report stating it was inherently faulty but that would only really be relevant after 6 months.


Is it possible you got the letter about the SOGA and the report they would need mixed up?


Just saying it's all very curious why they would ask you to take the information you gave them and it's not how I read it in the opening post.


Good luck though I hope they sort it out for you without cost.

maninthestreet

What make and model is the camera?

foxtrotoscar_2

maninthestreet wrote: »

What make and model is the camera?

That info. is in post #1!

bod1467

foxtrotoscar wrote: »

That info. is in post #1!

Is it? All I see is a wall of text.