New laptop and blue screen errors

Mrs_pbradley936

I have a laptop about a week old and it keeps showing me a blue screen and telling me it has to close. It has Windows 10 installed.

Also the Windows update is stuck on 74% and refuses to move.

Any suggestions?

psychic_teabag

If it's only a week old, any reason not to take it back to the shop and tell them to fix it ?

Le_Kirk

Are those two events happening at the same time?

Browntoa

what model / make


may have a factory reset option , then try windows updates again straight away before using it

Mrs_pbradley936

psychic_teabag wrote: »

If it's only a week old, any reason not to take it back to the shop and tell them to fix it ?

I was going to but I have just put Malwarebytes on and I already have a subscription to McAffee so that is on there as well.

Mrs_pbradley936

A bit more info - I can download the one that is sticking manually because I know its number (KB3156387) but it asks me where I want to put it and I have no idea!

Mrs_pbradley936

Browntoa wrote: »

what model / make


may have a factory reset option , then try windows updates again straight away before using it

It is an Acer Aspire E15.

Mrs_pbradley936

Le_Kirk wrote: »

Are those two events happening at the same time?

More or less.

Browntoa

Mrs_pbradley936 wrote: »

It is an Acer Aspire E15.

https://www.youtube.com/watch?v=kuXKiOF7aLw


choose fully reset

I_have_spoken

I have just put Malwarebytes on and I already have a subscription to McAffee on there as well

Likely part of the problem. Windows 10 doesn't need these 3rd party tools and they certainly get in the way when peforming updates.

Factory reset, then let Windows 10 update and keep the install clean, just using Defender and Windows anti-malware

Mrs_pbradley936

Well everything is fine now because I also subscribe to Office 365 and that would not load after I had installed it so I went to their support site.
They took control of the laptop remotely and now it is perfect (I hope).