Old cottage no Master socket - who pays to install one?

cimidyue

My partner had problems with broadband dropping off and so upgraded to "Unlimited Broadband with BT Infinity 1 " - she also got a BT YouView Box connected through a (Devolo) line adaptor which I was told we needed for the box.
The broadband is still dropping off despite several attempts by BT to improve it on line
Now, the house doesn't seem to have a Master Socket - it's an old house and wiring just seems to come in through an old style socket. Currently being quoted installation charge to install a Master Socket. I don't know if this is the cause of the problem - difficult to tell where the fault lies at the moment and getting a bit fed up restarting everything every time we call up to get it fixed. Would like to connect the router to something fault free to make diagnosis simpler.
In my house I had a Master Socket installed for free as was told there was an obligation on BT to install a Master socket if one was not present. Anyone know what the rules are about this?

JJ_Egan

Did BT not fit a Master Socket when installing the fibre .
Youview box connects directly to Ethernet cable of the back of the router .
Is this line adaptor connected to a mains plug ??

I would go via the Help pages/ BT members community forum and ask .

cimidyue

No, BT just sent us a new router when upgrading to Fibre. YouView on other side of room next to room where router is sited & direct connection to router not practical. The line adaptor works fine most of the time, but then sometimes wifi drops off completely and also iPlayer often buffers and won't play.
House is 17th century & must have missed 1980's socket fitting. My question was really about what BT's obligations are for fitting "modern" (post 1980) Master socket.

jbainbridge

I have no idea of BT's obligations. If you had a fault that warranted an engineer coming out they would probably do it as part of the visit.

I would do it myself for £7.49 - http://www.ebay.co.uk/itm/Genuine-BT-Master-Socket-New-OpenReach-Brand-NTE5-NTE5a-Faceplate-BNIB-BackBox-/182038082718?hash=item2a6250b49e

It's straight forward - but it helps if you have a very basic understanding of how the phones / extensions should be connected.

chrisstiles

That wont qualify as a proper master socket though - especially for demarcation reasons later on.

Try a noise test and see if you can report it as a noisy line - dont mention the broadband drop outs as they won't matter, as they state the speed can vary - if that triggers a visit, they'll normally fit an NTE5 as standard.

brewerdave

My telephone wiring was in the old "star" configuration without a proper master socket. I had an external phone fault a couple of years ago, and when the BT engineer fixed it,he couldn't get my line to pass all his required tests until he sorted out the wiring into the house and fitted an NTE5 -so I got it done for nothing!