Refund agreed on Friday - phone call to rescind on Sunday

[Deleted User]

Springy6 wrote: »

Thanks for all the replies.

Just to confirm, the furniture was all assembled in the showroom - no boxes or anything to indicate that it was flat packed.

All of Ikea's furniture is assembled in the showroom....just sayin'

naedanger

camelot1971 wrote: »

All of Ikea's furniture is assembled in the showroom....just sayin'

They also have a "It's OK to change your mind" returns policy. So if any customers are surprised to find they need to assemble the items then they can return them without a problem. (Perhaps part of the reason they are successful is they have a more enlightened attitude to customer service than some other companies.)

unholyangel

naedanger wrote: »

They also have a "It's OK to change your mind" returns policy. So if any customers are surprised to find they need to assemble the items then they can return them without a problem. (Perhaps part of the reason they are successful is they have a more enlightened attitude to customer service than some other companies.)

The bit in bold gave me a chuckle. Ikea might be successful but its not due to good customer service - their ratings on more than a few sites vary from 1-2 out of 5.

I'm pretty sure (could be wrong, I was very young at the time so didn't have experience of buying my own furniture) that Ikea gained success as selling furniture much cheaper than their competitors - just the drawback was it being flat pack (which was not all the rage like it is post-ikea).

naedanger

unholyangel wrote: »

The bit in bold gave me a chuckle. Ikea might be successful but its not due to good customer service - their ratings on more than a few sites vary from 1-2 out of 5.

Perhaps not then. However they do seem to have a better return's policy than the op's supplier.

I'm pretty sure (could be wrong, I was very young at the time so didn't have experience of buying my own furniture) that Ikea gained success as selling furniture much cheaper than their competitors - just the drawback was it being flat pack (which was not all the rage like it is post-ikea).

I think in the UK it was MFI (now defunct) that pioneered flat pack ("for your convenience"!) in the UK, at least in scale and at low prices. I think Ikea's offering was seen as more modern/stylish than MFI (and perhaps other flat pack retailers).

Springy6

Our complaints are increasing.

Sent a letter to the MD of AHF about the issue about the wardrobes. Still waiting for any response.

Got home tonight to discover that the stitching on one of the sofa's back cushions has totally split. Not what I expect after less than 7 days normal use and a £2500 + spend in their store.

Any advice on how to handle this new issue at the same time as the original one going through.

powerful_Rogue

Springy6 wrote: »

Our complaints are increasing.

Sent a letter to the MD of AHF about the issue about the wardrobes. Still waiting for any response.

Got home tonight to discover that the stitching on one of the sofa's back cushions has totally split. Not what I expect after less than 7 days normal use and a £2500 + spend in their store.

Any advice on how to handle this new issue at the same time as the original one going through.

Give them a call and tell them the stitching has split?