Virgin package and redundancy

wazza2004

Have internet, tv xl, phone line with Virgin. Been a subscriber for over 15 years. I have been made redundant and have a month left. I am a single parent with children ranging from 14 to 20.

Internet is a must because kids use it for coursework.

Telephone line not needed. I have a BT line.

We tend to watch certain channels which means I can downgrade from xl to maybe m package.

When i rang the customer service they wanted to put me on a 18 month contract if I wanted to downgrade to save money.

Has anyone had any success when they threaten to leave?

Will I work out cheaper if I cancel the telephone line? From what I can find it may cost me more.

If I leave how long do I have to wait till I can be classed as a new customer?

Is there a cheaper provider out there? For tv and internet.

JJ_Egan

You need to work out what channels you really need and can afford .
You appear to be paying VM for a line and BT for a line ??

wazza2004

Yes I am. Need BT for family etc. At one point it worked out cheaper to accept Virgin line.

mwarby

wazza2004 wrote: »

Need BT for family etc.

is that
- to keep number
- some kind of friends and family discount

If it's to keep number why not port it, if for discount is it really worth the £15-20 line rental cost ?

JJ_Egan

Likewise i don't understand why you pay twice for the same product .
BT line rental is about £19 per month .

wazza2004

At one stage to qualify for loyalty discount I had to include the line in the package. The overall price was cheaper than without line. Plan was when discount period was finished I will disconnect the Virgin line.

Plan to do it now but want to sort out the best way to reduce the price or see if there is a cheaper alternative out there. Been looking at sky etc packages but can't seem to decide

kingrulzuk

Op what you can do is just go for Virgin BB only £31 a month and get freeview for TV.

afzaal1988

wazza2004 wrote: »

At one stage to qualify for loyalty discount I had to include the line in the package. The overall price was cheaper than without line. Plan was when discount period was finished I will disconnect the Virgin line.

Plan to do it now but want to sort out the best way to reduce the price or see if there is a cheaper alternative out there. Been looking at sky etc packages but can't seem to decide

But why you kept bt line too?
You could have ported that number to virgin media line.

wazza2004

Virgin line was only for temporary.