TV showing repeated fault - Currys

neilmcl

hieveryone wrote: »

I find it hard to believe that a TV which is under a year old can be expected to go back time and time again for repair - when clearly that repair isn't working - and I've had 8 months use out of a £1000 TV!

Well if you don't exercise your statutory rights any thing is possible.

wealdroam

hieveryone wrote: »

I find it hard to believe that a TV which is under a year old can be expected to go back time and time again for repair - when clearly that repair isn't working - and I've had 8 months use out of a £1000 TV!

And I find it hard to believe that they used to send children up chimneys.
The law changed to prevent the exploitation of children.

The law changed in October 2015 to limit the number of repair attempts to one.

Things are moving in the right direction - it is just unfortunate that you made your purchase before October 2015.

As has been said, do something about it.
Send your letter before action.
Speak to your credit card issuer (if appropriate).
Or maybe allow Currys a third repair attempt.

Just stop whining on here that Currys must do better.

hieveryone

neilmcl wrote: »

Well if you don't exercise your statutory rights any thing is possible.

Well that's why I asked what my next step was...:money:

hieveryone

wealdroam wrote: »

And I find it hard to believe that they used to send children up chimneys.
The law changed to prevent the exploitation of children.

The law changed in October 2015 to limit the number of repair attempts to one.

Things are moving in the right direction - it is just unfortunate that you made your purchase before October 2015.

As has been said, do something about it.
Send your letter before action.
Speak to your credit card issuer (if appropriate).
Or maybe allow Currys a third repair attempt.

Just stop whining on here that Currys must do better.

Well cheers for your help - I'm sure you feel so good about yourself giving out sarcy answers on the internet :rotfl:

wealdroam

hieveryone wrote: »

Well cheers for your help -

That's ok. You're welcome.

LilElvis

hieveryone wrote: »

Well cheers for your help - I'm sure you feel so good about yourself giving out sarcy answers on the internet :rotfl:

I expect Wealdroam and others are a little frustrated that you have been told repeatedly where you stand legally, but instead of acting on it you keep saying "I don't believe it ...."

bod1467

And just to make you feel even more warm and fuzzy .... the 28 days clause is 28 consecutive days, from the time they take possession of your goods for repair, NOT cumulative days of all repair attempts.