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Halifax Taking DD

JMR14
JMR14 Posts: 10 Forumite
I have a Halifax MasterCard and have been paying the minimum monthly payment via DD, but I decided to make a payment on the credit card for £1000 about 2 months ago, since then Halifax hasn't taken any DD, but I still have a balance of £800 on the card. Is there any reason why they wouldn't keep taking the DD payment?

Thanks.
Save 12k in 2017 - #008

Comments

  • YorkshireBoy
    YorkshireBoy Posts: 31,541 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Message displayed in online banking "pay credit card" section...
    If you have a direct debit set up, one-off payments received at least two full working days before the day your payment is due will reduce or stop the direct debit from leaving your account for that month.
    I'd imagine the same message is on your statement?


    Are you sure that 2 payment due dates have passed without a payment being collected by DD, or just the one?
  • JMR14
    JMR14 Posts: 10 Forumite
    Yes, 2 payment dates have passed without them taking payment. I'll contact them. Thanks for your response!
    Save 12k in 2017 - #008
  • molerat
    molerat Posts: 35,186 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    What did the second statement say about taking the DD ? Is the DD still showing as active in the bank account ?
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