PPI calculation

Legacy_user

Hello
I have recently been advised that I am due back some PPI that was miss-sold by Yorkshire Bank.

The information received only gives a gross figure for the amount of PPI and does not explain how it was calculated e.g amount paid per month and for how long.

If I ask, am I likely to receive a more detailed statement of calculation? I would think this information is pertinent prior to any complaint to the ombudsman.

Thank you in anticipation.

dunstonh

Normally, the closure letter for the complaint will give the breakdown.

Mersey_2

A couple of banks seem to be doing this (NatWest/RBS being the worst offenders).


It's bizarre, as - as you say - you need to know this both in order to check the calculation is correct and to reclaim the tax paid on the gross interest element of the redress if you can.