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Help with holiday being "amended" by Direct HOlidays!

Hi

I thikn we are jinxed, this always happensa to us when we plan our holidays in advance , every other time we have just cancelled the holiday and rebooked with someone else but this time we REALLY don't want to do that.

Basically Direct Holidays have written to say they have pulled the hotel we were due to stay in this december and have offered us an alternative. Now the alternative has terrible reviews so we don't wanna stay there. They go onto say we can pick something else and pay the difference at the CURRENT PRICE. I don't think thi sis fair as we booked like 6 months ago - prices have risen by about £250 pp . This holiday is for my oh's 40th so we want it to be good, but if we cancel and rebook with some1 else we're gonna lose out as prices have gone up so much!

Anyoine had any experience of bargaining with themn on this?! Or know exactly what my rights are?: It doesn't actually say in the letter that we are entitled to cancel but I am assuming we are?!!

Thanks v much for any advice!

Em
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Comments

  • bella4uk
    bella4uk Posts: 1,644 Forumite
    Part of the Furniture
    Maybe if you post the holiday details someone may be able to find a similar deal.....
  • Ems!
    Ems! Posts: 855 Forumite
    500 Posts
    Ok - we were going out 6/12 ( arrive 7th) to goa, for 2 weeks. Flying from manchester. Hootel was prazeres resort which they have now pulled. we were paying £1060. Just been on the phone, they have offered us Alor Grande for the same price ( which has awful reviews) , we asked for Alegria De Goa for the same price ( which is actually a lower * rating). They are asking for an extra £90 pp which we aren't willing to pay.

    We know we aren't gonna get a palace in goa and it will be basic, just want a good basic clean place. Dayes are flexible apart from the fact we must be there on 20/12 and can't leave till 5/12 ( so actually not that flexible!!).

    We have now decided we are also willing to go somewhere totally different ( would fancy USA) but doubt we'd get anything at this price.

    They confirmed we can have full refund if we want.

    Thanks
  • saveapenny
    saveapenny Posts: 6,773 Forumite
    tranny.gifPalmarinha Resort in Calangute , Goa 3*tranny.giftranny.giftranny.gif1 x Twin Or Double Room
    Balcony, Shower, Toilet
    tranny.giftranny.giftranny.gifBed & Breakfast

    £1015 www.eclipsedirect.co.uk

    Santa Monica Resort and
    Osborne Resort roughly same price

    Only from London
    9th Dec
    Rodeway Inn in International Drive ,
    Florida 3*tranny.giftranny.giftranny.gif1 x Double Room
    Private Bath, Shower, Toilet
    tranny.giftranny.giftranny.gifRoom Only

    8th Dec

    £1091 inc carhire



    sorry I changed it I put the london price before
    These are now the Manchester prices



    Its one of the cheapest times to go away because not many people want to leave so close to Christmas.
    I have seen cruise and stays for Orlando and Caribbean for £500.
    If you look anything like your passport photo....Your too ill to travel
  • sloppychops
    sloppychops Posts: 6,742 Forumite
    1,000 Posts Combo Breaker
    Rodeway Inn on the 8th-22nd Dec from Manchester is cheaper with Mytravel @ £1022.80
    Or Best Western Plaza International @ £1008
    Both include car hire
    www.mytravel.com
    "Life is not measured by the breaths we take, but by the moments that take our breath away."
  • sloppychops
    sloppychops Posts: 6,742 Forumite
    1,000 Posts Combo Breaker
    How about the Gambia?

    7th-21st Dec from Manchester
    Holiday Beach Club
    Bed & Breakfast
    Includes transfers and flight meals
    Total for 2 adults £869



    Or

    Same dates as above
    Hotel Palma Rima b&b @ £822

    www.eclipsedirect.co.uk
    "Life is not measured by the breaths we take, but by the moments that take our breath away."
  • lynzpower
    lynzpower Posts: 25,311 Forumite
    10,000 Posts Combo Breaker
    This happened to my um & dad they booked a 5* AI in Cuba earlier in the year, way in advance, for thier anniversary.

    However, the tour operator said that the chosen hotel was full and they could only offer some crappy one.

    Mum said she'd think about it, and meanwhile called the hotel direct. There were rooms available for the dates, but not in the tour operators designated amount.

    So my mum called the tour operator back, cancelled the holiday, but bought the flight, got the flight for cheap ( mind you this was about 4 weeks before they were meant to fly) and booked the hotel direct.

    the flights were the same ones they were going to take anyway, and they stayed in the same hotel. They did have to sort out thier own transfers, so took a cab, which cost about a tenner.

    ONce they got the refund back from the tour operator they were about 800 quid better off, for effectively the same holiday ( aside from the transfers)

    Mum said she'd always try to do this in future, she didnt realise you could book AIs directly ( even though Id told her it was possible as Id done it myself :rolleyes:)
    :beer: Well aint funny how its the little things in life that mean the most? Not where you live, the car you drive or the price tag on your clothes.
    Theres no dollar sign on piece of mind
    This Ive come to know...
    So if you agree have a drink with me, raise your glasses for a toast :beer:
  • Ems!
    Ems! Posts: 855 Forumite
    500 Posts
    thanks guys . will take at look at the various options . I thought of gambia but don't know what it is like so will investigate.. cheers! am going to call them on monday and confirm i'm cancelling anyway now you have all reasasured me i will find something else good!

    thanks v much i am destresed now !
  • Ems!
    Ems! Posts: 855 Forumite
    500 Posts
    saveapenny - which website can i look at the cruise and stays for £500 each?? That sounds a fab price!!

    thanks
  • saveapenny
    saveapenny Posts: 6,773 Forumite
    If you go to teletext page 228 and look through there or try this http://ww0.teletextholidays.co.uk/TV/Cruises/Cruising%20Worldwide/ITV-CRY_228/print.aspx if like me you have no pactice to wait for all the pages to roll round..lol but at the minute its £699 but you can get this down by playing them off one against the other maybe not down to £500 just yet but closer to £550-£600

    If you havnt thought about it you would easy get a good Nile cruise and stay for £500
    If you look anything like your passport photo....Your too ill to travel
  • saveapenny
    saveapenny Posts: 6,773 Forumite
    forgot ...try www.xl.com for Craibbean holidays if you can go from Gatwick on the 7th they have the Discovery Bay 3* right in Holetown Barbados which is nice a cheap and good for eating out for £568 each or Tobago Turtle Beach By Rex Resorts 3* on the 6th or 8th for £516 each

    For Cuba or Dom Rep try www.theholidayplace.co.uk they did have 3*AI for £399 but that was leaving September but its worth a look
    If you look anything like your passport photo....Your too ill to travel
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