GB energy - worse than the big six for service

ABRDF

Was excited to save money with GB energy but thier swtiching web site did not hold my current address (I have lived here for 2.5 years) when they did switch me the welecome pack only showed gas supply ( a known issue with the billing system I was told) they then sent a weclome email about the change over with the wrong direct debit amount (again another known fault with the system) you can nver speak with a manager and the staff are still undergoing training in thier Nottingham call centre, nobody in Preston Head office cares about customers and the MD and Ops Director customer facing.

Im still waiting for a call from the complaints team but I have been told they are all in a meeting even though I was promised call yesterday.

matelodave

Not my experience - they've been really good so fat

JStewer

ABRDF wrote: »

Was excited to save money with GB energy but thier swtiching web site did not hold my current address (I have lived here for 2.5 years) when they did switch me the welecome pack only showed gas supply ( a known issue with the billing system I was told) they then sent a weclome email about the change over with the wrong direct debit amount (again another known fault with the system) you can nver speak with a manager and the staff are still undergoing training in thier Nottingham call centre, nobody in Preston Head office cares about customers and the MD and Ops Director customer facing.

Im still waiting for a call from the complaints team but I have been told they are all in a meeting even though I was promised call yesterday.

Have you actually filed a complaint yet?
If so, when & how?
Suppliers have up to 8 weeks to respond to your complaint.

JJ_Egan

OP i totally disagree with your headline .

backfoot

Sounds very dramatic to me.

ABRDF wrote: »

Was excited to save money with GB energy but thier swtiching web site did not hold my current address (I have lived here for 2.5 years) when they did switch me the welecome pack only showed gas supply ( a known issue with the billing system I was told)

So how was this resolved if their system did not recognise your details?

they then sent a weclome email about the change over with the wrong direct debit amount (again another known fault with the system)

What are you comparing? What was the correct figure and what what is its source? What figure did they propose and did they explain how their figure was derived?

you can nver speak with a manager and the staff are still undergoing training in thier Nottingham call centre, nobody in Preston Head office cares about customers and the MD and Ops Director customer facing.

Why do want to speak to a Manager? What issues remain outstanding that Customer services could not resolve? Training is part and parcel of any organisation, especially in a growing business.The last bit doesn't makes sense and it is a silly generalisation to say nobody cares. Exactly what is your complaint?

System

As I posted in a similar forum, GBEnergy has winter and summer pricing for its fixed tariffs which can give the impression of an error. For example, I was on Premium Energy Saver at £360 per year or £30 per month. I have just switched to Topaz12 with an annul projection of £354. The payments though are £39.90 per month in Winter and £20.10 per month in summer.

I called GB last week and my call was answered in 20 secs. The guy at the other end couldn't have been more helpful. I get a simple and accurate bill each month so I have nothing to complain about with respect to GB.

ABRDF

Thanks for all your useful comments that I have chosen to ignore

ABRDF

JJ_Egan wrote: »

OP i totally disagree with your headline .

Thats your opnion.................ONLY

JJ_Egan

ABRDF wrote: »

Thats your opnion.................ONLY

Just as your opinion is your opinion .
I have also chosen to ignore your opinion .

backfoot

ABRDF wrote: »

Thanks for all your useful comments that I have chosen to ignore

Why did you post in the first place.?

I asked some simple questions to clarify what the exact problems were. That will help other posters to see if your rant had any real substance or so that other posters could offer advice.

Oh well.:) I am sure people will draw their own conclusions.

gadgetmind

Which? survey here.

http://www.which.co.uk/energy/saving-money/reviews-ns/energy-companies-reviewed/best-and-worst-energy-companies/