Faulty goods purchased from Argos, refusing to do anything

sim11

Argos refusing to do anything regarding faulty goods. Sony Ps4 headphones. Only 10 weeks old with valid receipt. Have already returned a previous pair which only lasted 8 weeks before developing the exact same fault. Which was replaced straight away, just thought I was unlucky with that pair. Tried to take back and manager said no will not be doing anything in his opinion it is accidental damage and we should of taken the extra insurance to cover them. Simple google search and reading reviews and it is a very well known defect with these particular ear phones. Contacted customer services, they just backed up the store manager. Contacted Argos twitter, they said if I had bought them online then they would of been more than happy to replace. But they where purchased in store. Now I am just getting fobbed off by them. Even though I have sent photographs that proves they are on there way to failing at the other side. Clear cracks in the plastic hinges. Looking for peoples opinions. But also posting to warn others, that Argos seem to be trying to circumvent the Consumer Rights Act of 2015 and the Sale of Goods Act 1979. Also by emphasising the added insurance. I believe they are trying to use that as an excuse, to force you into this on future purchases. I would love to see Martins opinion on this. Because I do have the knowledge that he tells us to arm ourselves with. But Argos are just completely disregarding this. Or as in this case trying to circumvent it, by trying to insinuate it is accidental damage. Which it is categorically not, it is product failure.

DCFC79

Is there another store you can try and return them too.

sim11

Hi yes tried that. Exact same word for word as the first store. Like they was reading off a script. Which I found rather unusual. I could understand if the conversation was approximately the same. But this was word for word the same.

sim11

Any chance maybe Andrea could pick up on this, and maybe forward to Martin. Would love his opinion as Argos are really sticking their heals in and expecting me to get a professional report. Even though product is only 10 weeks old, and the onus is on them not me to get any kind of report. With Thanks

m0bov

What is the fault? Only other thing you can do is send LBA.

bod1467

Within 6 months from purchase then goods are assumed to be inherently faulty and the retailer must prove otherwise - just saying it was user damage isn't enough.

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
http://www.bonddickinson.com/insights/publications-and-briefings/consumer-rights-act-2015-%E2%80%93-new-consumer-remedies

Note: you're NOT trying to invoke your short term right to reject, in case they try that angle. You're seeking a remedy for goods not being of satisfactory quality ad they have suffered early-life failure.

Write them a Letter Before Action?

wealdroam

sim11 wrote: »

Argos refusing to do anything regarding faulty goods. Sony Ps4 headphones. Only 10 weeks old with valid receipt. Have already returned a previous pair which only lasted 8 weeks before developing the exact same fault. Which was replaced straight away, just thought I was unlucky with that pair. Tried to take back and manager said no will not be doing anything in his opinion it is accidental damage and we should of taken the extra insurance to cover them. Simple google search and reading reviews and it is a very well known defect with these particular ear phones. Contacted customer services, they just backed up the store manager. Contacted Argos twitter, they said if I had bought them online then they would of been more than happy to replace. But they where purchased in store. Now I am just getting fobbed off by them. Even though I have sent photographs that proves they are on there way to failing at the other side. Clear cracks in the plastic hinges. Looking for peoples opinions. But also posting to warn others, that Argos seem to be trying to circumvent the Consumer Rights Act of 2015 and the Sale of Goods Act 1979. Also by emphasising the added insurance. I believe they are trying to use that as an excuse, to force you into this on future purchases. I would love to see Martins opinion on this. Because I do have the knowledge that he tells us to arm ourselves with. But Argos are just completely disregarding this. Or as in this case trying to circumvent it, by trying to insinuate it is accidental damage. Which it is categorically not, it is product failure.

As you have 'the knowledge', you will know what the next step is.

How did you pay for the thing? What was the purchase price?
Is a Section 75 claim appropriate?

Otherwise, as others have said, send a letter before action.

sim11 wrote: »

Any chance maybe Andrea could pick up on this, and maybe forward to Martin. Would love his opinion...

That won't happen.

sim11

Hi thanks everyone, looks like I will be forced into that long road. I think they think I will just go away. But I will not. I will be taking this all the way. I am disgusted at Argos and their attitude. I will do as you have said. I think I will also contact trading standards and the consumer ombudsmen. Lots of letter writing. Thanks again everyone.
For the person asking about the fault. The hinges on the headphones are tiny thin bits of plastic, with a pin behind( similar to a watch strap pin) The thin bit of plastic is defective, it cracks straight through the middle. So as soon as you go to place them on your head, the stress forces the pin through the cracked plastic, hence failure of ear cup of headphones. I have been reading reviews all day and there is plenty with the same failure.

[Deleted User]

Why on earth did you buy a second pair when the first were of poor quality?

agrinnall

camelot1971 wrote: »

Why on earth did you buy a second pair when the first were of poor quality?

And rather than reading the reviews now, why didn't you read them before buying (and certainly before buying a second pair)?

bod1467

OP didn't buy a second pair (as I read it) ... they got the second pair as replacements when the first pair failed.

Agreed about researching before not after though.