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Windows guarantee after selling a house
flimsier
Posts: 799 Forumite
We sold our house 6 months ago.
We supplied guarantees for everything we could, including the windows that we had redone about ten years ago and the FENSA certificate.
Today I get an email from the buyer, saying the windows are leaking.
Now this has never happened before, but I'm happy to help. So I google the company and find that it has dissolved. In fact, it dissolved before we sold the house.
I do feel very sorry for the buyer. Genuinely.
However, in the same way as we found a leak in our new place, we're not liable for anything, are we? They are now hinting that we are.
We supplied guarantees for everything we could, including the windows that we had redone about ten years ago and the FENSA certificate.
Today I get an email from the buyer, saying the windows are leaking.
Now this has never happened before, but I'm happy to help. So I google the company and find that it has dissolved. In fact, it dissolved before we sold the house.
I do feel very sorry for the buyer. Genuinely.
However, in the same way as we found a leak in our new place, we're not liable for anything, are we? They are now hinting that we are.
Can we just take it as read I didn't mean to offend you?
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Comments
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You are no more liable than if anything else went wrong,eg not at all.0
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You are not liable the buyer should have made checks during purchase to see if the guarantee was still valid. The guarantee may be backed by insurance so it's worth checking.We sold our house 6 months ago.
We supplied guarantees for everything we could, including the windows that we had redone about ten years ago and the FENSA certificate.
Today I get an email from the buyer, saying the windows are leaking.
Now this has never happened before, but I'm happy to help. So I google the company and find that it has dissolved. In fact, it dissolved before we sold the house.
I do feel very sorry for the buyer. Genuinely.
However, in the same way as we found a leak in our new place, we're not liable for anything, are we? They are now hinting that we are.:footie:
Regular savers earn 6% interest (HSBC, First Direct, M&S) Loans cost 2.9% per year (Nationwide) = FREE money. 0 -
How could you possibly be responsible for windows that someone else has owned for 6 months? You couldn't possibly have know that the windows might start leaking in the next 6 months.
It is up to the buyer to check all guarantees and the condition of the windows before they buy a house.
You are not responsible for this or any other future repairs the buyers of your house might find they have to do.
Do not accept liability.0 -
I know it was a silly question. I was just asking to reassure myself.Can we just take it as read I didn't mean to offend you?0
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Out of curiosity, what was the point or request in the email? What did they ask you to do?0
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They asked me to confirm the windows were under warranty. I confirmed that we left them with a warranty and a Fensa. I also googled the company, found they had dissolved so I told them the name of the owner (who is also the manager of a tier 6 semi-professional football team) and said they might want to contact him.Can we just take it as read I didn't mean to offend you?0
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Cheap PVC window companies have a habit of going bust. I had windows installed once and the local company that did them went bust 6 months later. The guarantee is worthless unless it is insurance backed. Which most aren't anyway.
This directors are trading under other firms now.0 -
Deleted_User wrote: »Cheap PVC window companies have a habit of going bust. I had windows installed once and the local company that did them went bust 6 months later. The guarantee is worthless unless it is insurance backed. Which most aren't anyway.
This directors are trading under other firms now.
Similar.
Why do they do this? Just to cover themselves?Can we just take it as read I didn't mean to offend you?0 -
If you personally gave them a guarantee as part of the sale of the property, then you are liable.
Otherwise clearly not.
Few window guarantees would be for more than 10 years so it has probobly expired anyway, irrespective of the company dissolving.
Some guarantees are insurance backed (in case the company dissolve!), so this may be worth checking (or better, suggest the new owner checks!), however
* as said above even if insurance-backed the warranty may have expired and/or
* it may not be transferable between owners0 -
Normally a warranty for windows is 10 years, so it'd probably have expired by now anyway. Their problem for not buying a brand new house.0
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