Austin Reed - I know it's not money saving but...

Gark

... I paid in full (£500) for a bespoke suit on 23rd April and it was announced today that they've gone bust! Should I wait for contact from the administrators or go straight to my credit card company to try and get the money back?

reehsetin

They're trading until end of June from what I read, when have they said it would be ready? I didn't think they'd announced the administration today, administrators have been there a while and today announced they couldn't sell all of the shops and therefore most of the stores will likely close (at end of June).

We ordered a pair of trousers not bespoke but fairly certain it will turn up, if it doesn't then no doubt the CC company will sort it

eddddy

The administrators' Q&A says:

I have paid a deposit for a bespoke suit/suit hire, what will happen now?
• Existing deposits and orders will be honoured. Customers should contact their local store directly for specific queries regarding their order

Link: http://www.austinreed.com/faq.pdf

So it sounds like you should get the suit.


However, the administrators are probably doing this as a gesture of goodwill (to protect the reputation of the brand). They are probably not legally required to honour orders made before 26th April.

So they could still change their minds - in which case you should claim from your credit card co.

wouldbeqaulitymoneysaver2

I hope you get your suit.