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Halifax wont provide Account No
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jollyjaxx
Posts: 1 Newbie
Hi guys can someone help me please?
I had a loan with Halifax that I repaid approximately 10 years ago. I no longer have the roll number so rang their PPI line, who told me to direct my query to their loans customer service. They in turn told me to write in with all my details, which I did, and they've written back to say they cannot find any information.
I find this hard to believe as both RBS and EGG have and I had those at the same time, so I just think they are being difficult.
Any ideas what I can do next? Tempted to try and obtain details from RBS of the direct debit but don't know how much of a chore that will be either?!
Many thanks :-)
I had a loan with Halifax that I repaid approximately 10 years ago. I no longer have the roll number so rang their PPI line, who told me to direct my query to their loans customer service. They in turn told me to write in with all my details, which I did, and they've written back to say they cannot find any information.
I find this hard to believe as both RBS and EGG have and I had those at the same time, so I just think they are being difficult.
Any ideas what I can do next? Tempted to try and obtain details from RBS of the direct debit but don't know how much of a chore that will be either?!
Many thanks :-)
0
Comments
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I just think they are being difficult.
You can pay £10 for a Subject Access Request (SAR) which will net you everything they have kept on file for you. Your choice as to whether you want to pay this money simply to ensure that they are telling you the truth.Tempted to try and obtain details from RBS of the direct debit but don't know how much of a chore that will be either?!
You'd need far more than an account number in order to make a PPI complaint where records no longer exist.
This thread should more correctly be entitled "Halifax CANNOT provide Account No".0 -
Halifax have migrated most things on to the Lloyds systems, so probably nobody has access to old records anymore.
A few years ago it would have been easy to provide you with an old roll number, but nowEarly retired - 18th December 2014
If your dreams don't scare you, they're not big enough0 -
Goldiegirl wrote: »A few years ago it would have been easy to provide you with an old roll number, but now
Regardless, without comprehensive documentation from his own archive, "jollyjaxx" is unlikely ever to progress a PPI complaint in this instance.0 -
They in turn told me to write in with all my details, which I did, and they've written back to say they cannot find any information.Any ideas what I can do next?
if you dont believe them, then spend £10 and do a data subject access request.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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