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Amex records

JS-1001
JS-1001 Posts: 4 Newbie
in Reclaim PPI & other insurance
Has anyone had any success claiming PPI from Amex?

I had a credit card from 1996 to roughly 2006. I wrote complaining but they have replied stating that they haven't kept records that far back, it therefore looks like I've hit a brick wall.

Has anyone had any luck with them?

JS

Comments

  • dunstonh
    dunstonh Posts: 120,005 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    It is not unexpected that they have little or no record. Most card providers keep around 6-10 years worth of statements on a rolling basis.

    If you have any records, they can use your copies.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • JS-1001
    JS-1001 Posts: 4 Newbie
    The problem is that I haven't kept any records...
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    JS-1001 wrote: »
    The problem is that I haven't kept any records...
    So, as you say, your "complaint" has hit a brick wall.
  • dunstonh
    dunstonh Posts: 120,005 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    JS-1001 wrote: »
    The problem is that I haven't kept any records...

    Game over then.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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