Keeping proof of postage

ambersmummy

Hope someone can very quickly just answer this. Is it 180 days now that I need to keep proof of postage for selling on ebay or have I got that figure from somewhere else? Doing the usual bank holiday weekend sort through and want to get rid of whatever I don't need to keep.

Flyonthewall

You can open a Paypal claim up to 180 days so proof of postage needs to be kept at least that long.

Personally, I put all proof postage together and keep them somewhere safe so I still have ones that are years old lol. But at least if needed I'll have it.

19lottie82

Proof of postage won't win you a case, as such, you will still have to refund unless you can proved actual delivery, but can be used to claim compo from RM for a lost item (not sure what the time limit is tho).

If you're talking about a tracking number that proves delivery, then yes this can be used to prove delivery in an eBay or Paypal case.

paulc333

19lottie82 wrote: »

Proof of postage won't win you a case, as such, you will still have to refund unless you can proved actual delivery, but can be used to claim compo from RM for a lost item (not sure what the time limit is tho).

Proof of postage will protect you from chargebacks when someone tries to claim they didnt authorise the purchase.

19lottie82

paulc333 wrote: »

Proof of postage will protect you from chargebacks when someone tries to claim they didnt authorise the purchase.

True. But what percentage of cases do these make up? Practically zero.

I've been a business seller for 3 years and have only had 1, ever.

theonlywayisup

19lottie82 wrote: »

True. But what percentage of cases do these make up? Practically zero.

I've been a business seller for 3 years and have only had 1, ever.

I have more chargebacks for unauthorised use than anything else. What's more they come with a £14 fee, making a proof of posting a valuable freebie.

Chargebacks can be made for 6 years, even longer if the cardholder can convince the card company there may be fraud involved.

I keep all of ours with our accounts.

soolin

19lottie82 wrote: »

True. But what percentage of cases do these make up? Practically zero.

I've been a business seller for 3 years and have only had 1, ever.

theonlywayisup wrote: »

I have more chargebacks for unauthorised use than anything else. What's more they come with a £14 fee, making a proof of posting a valuable freebie.

Chargebacks can be made for 6 years, even longer if the cardholder can convince the card company there may be fraud involved.

I keep all of ours with our accounts.

I have very few cases opened against me but of those a fairly high percentage are 'unauthorised' claims and I have never lost one yet.

Admittedly the numbers are low maybe one a year