Problems topping up 3G phone.

[Deleted User]

I've just tried to top up an android smart phone.

I dialed the number, followed the instructions and entered the voucher number.

However, when I tried to select an add on, it wouldn't respond to my key input, then it said "Sorry, your number cannot be found. Goodbye", then it hung up.

I went to the 3 website, via my Hudl, entered the phone's number, and tried topping up from there, but it says the voucher has already been used.

Presumably, the £10 is now on the account, but how do I access the credit, to choose an add on?

"On the Web Top-up" page, the only options are two tabs, entitled "Credit/Debit Card" and "Voucher".

grumbler

Bedsit_Bob wrote: »

Presumably, the £10 is now on the account,

Call 444 instead of pressuming?

but how do I access the credit, to choose an add on?

http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=callsemails,varset_subcat=3800,Case=obj%283475%29

You can buy an Add-on for your phone by going to your My3 account on your computer or phone and typing mobile.three.co.uk and selecting Buy Add-ons.
If you’re on Pay As You Go, the cost of your Add-on will be taken from your credit. Before you buy an Add-on, you need to make sure that you've got enough credit to cover the cost.

[Deleted User]

Just got a text, telling me my account has been topped up. :j