Cant get my handset to power up fully? what should i do

trinidadone

I currently have a Nokia Lumia 520.

When i press the power key, i get a dull screen I enter my password, and then get a blank screen.

I have taken the sim out and replaced, and i have also fully charged the handset, but i still get the same problem.

I was thinking of ordering a new SIM card, with worst case of purchasing a new handset.

My current handset was purchased separately (I have a sim only 12 month contract), was also thinking of contacting my phone provider for advise???

JJ_Egan

I would factory reset first .

trinidadone

JJ_Egan wrote: »

I would factory reset first .

how do you do that?

kwikbreaks

There's a great site out there for answering questions like that...

https://www.google.co.uk/search?hl=en&q=Nokia+Lumia+520+factory+reset

There's a distinct possibility other ways to get it to power up may be mentioned too saving the hassles a factory reset will cause such as losing photos, personalisations, etc. etc.