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Virgin media help

edited 30 November -1 at 1:00AM in Phones & TV
5 replies 1.2K views
andy85andy85 Forumite
1 Post
edited 30 November -1 at 1:00AM in Phones & TV
Hopefully someone can help we have been with virgin just over a year on an 18 month contract I came home yesterday to find our alarm system going mad on further investigation and £120 bill we discovered that virgin have given our phone no to someone else this meaning we have no phone or alarm system which now bleeps all the time they say they are not responsible and can't send an engineer until Thursday we need the phone and alarm have they broken there contract by denying us the use of a service we still pay for they say they haven't and more worrying is what happens if the other people run up a huge bill thanks for any help


  • littlerocklittlerock Forumite
    1.8K Posts
    1,000 Posts Fifth Anniversary Combo Breaker
    Have Virgin cancelled your account/ number? Do they agree they have done this and if so, do they say why?
  • eddddyeddddy Forumite
    11.7K Posts
    Tenth Anniversary 10,000 Posts Name Dropper
    You need to be a little clearer. Are you saying that:

    - Virgin have disconnected your phone line
    - They have sent you a phone bill with £120 of calls you don't recognise
    - Or have they charged you a cancellation fee of £120, because they think you've cancelled

    (Are you perhaps saying that Virgin disconnected your service because you refused to pay the £120 bill?)

    If the problem relates to unrecognised calls, what are the numbers that appear on your bill? Could it be anything to do with your alarm malfunctioning and making repeated calls?

    Also, are you clear about why the engineer is visiting, and whether you might be charged for the visit?
  • [Deleted User][Deleted User] Forumite
    0 Posts
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    MoneySaving Newbie
    Isn't it maddening when someone posts a confusing message and never returns to clarify? :)
  • donnac2558donnac2558 Forumite
    3.4K Posts
    Part of the Furniture 1,000 Posts Name Dropper
    I'm confused about the alarm system? Never knew Virgin connected alarms systems???
  • JJ_EganJJ_Egan Forumite
    18.8K Posts
    Part of the Furniture 10,000 Posts Name Dropper
    You can link many alarms to a phone/ data line .
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