DPS complaint

sprite1508

Guest101 wrote: »

1: Like I said, keep documents for 6 years, that's the limit for claims
2: Why would the agent help you? The LL is their client, they aren't going to supply you with anything

the LL may well be a client of the agent however they also must have done document's of an inventory when son left, it was the agent who suggested only deducting £35 for a carpet clean therefore they (as the agents to their client) agreed with us that the property was left in good condition.
They have also had trouble with this particular LL ignoring all correspondence, I am aware that this agent will no longer represent this LL

I have just drove past the property and the LL has put a cat flap in the very same door that he is alleging my son damaged?

Guest101

sprite1508 wrote: »

the LL may well be a client of the agent however they also must have done document's of an inventory when son left, it was the agent who suggested only deducting £35 for a carpet clean therefore they (as the agents to their client) agreed with us that the property was left in good condition.
They have also had trouble with this particular LL ignoring all correspondence, I am aware that this agent will no longer represent this LL

I have just drove past the property and the LL has put a cat flap in the very same door that he is alleging my son damaged?

And? He doesn't have to replace the door, you are compensating for damage done, the LL doesn't have work carried out.


Perhaps the damage was where the cat flap now sits.


Do you know what happens if an agent throws their client (former or not) to the wolves? Other LLs go elsewhere.

sprite1508

Perhaps the damage was where the cat flap now sits.

Do you know what happens if an agent throws their client (former or not) to the wolves? Other LLs go elsewhere.[/QUOTE]



other unscrupulous LL`s perhaps, the agent should back us up as its the morally right thing to do.
If he had of damaged anything I would have ben the first to fix it however he didn't.

sprite1508

iv just received this....



Thank you for your email dated the 26th of May 2016 regarding your deposit at the above property.

To clarify, we must emphasise that The Deposit Protection Service (The DPS) are not requesting that you return any funds that have previously been awarded to you in respect of the above dispute. We fully appreciate and accept that this matter has arisen from an error on our part and do not expect you to return these funds or suffer any financial loss whilst we investigate this matter.

We can confirm the deadline for your previous landlord to respond to your statutory declaration was the 4th of March 2016. However, the agents Statutory Declaration Notice was received by us on the 2nd of March 2016 but was not acted upon at the time of processing your payment.

As a result and in the interest of fairness, we would like to pass the landlords claims to an independent adjudicator to review. To ensure this process is as fair as possible, we would kindly ask that any evidence you have to counter the landlords claims be submitted to make the process as accurate as possible to when you vacated the property.

Once again, we must emphasise The DPS will not ask you to return any funds irrespective of the adjudicators decision.

We kindly ask that should you still have any evidence that relates to this property, that it be submitted to the following details:


On behalf of The DPS, we would like to thank you for any assistance you can provide in this matter and we would also like to offer our sincere apologies for any confusion or inconvenience caused.
If I can be of any further assistance, please do not hesitate to contact me directly.

Kind regards,

FBaby

Ok, so similar to family member's situation. The LL had made a complaint and now wants to receive what they would have if the error had not been made. They are therefore treating the case exactly as they would have otherwise, which means asking you for evidence.

That means that it now all comes down to whether you don't care what the LL might get back in compensation or whether you want to put the effort in to try to reduce what they are trying to get back.

FBaby

Please let us know if they ever come back to you to inform you of the decision (even though it doesn't matter at all from your perspective).

sprite1508

yea ill def try to help the reduce what the LL gets as he is almost certainly trying to pull a fast one, its just not right.

And they wonder why innocent tenant's (and I know all aren't) worry about bonds etc, my son lived there for three years, never missed or gave a late payment so I really don't know why the LL would do this.
Obviously just trying his luck

thanks for all the help