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Sky TV

edited 30 November -1 at 1:00AM in Phones & TV
6 replies 1.2K views
pdyson21pdyson21 Forumite
22 Posts
Part of the Furniture First Post Combo Breaker
edited 30 November -1 at 1:00AM in Phones & TV
We have Sky TV at home and have had for about 6 years. The box is old and sometimes struggles to work and the broadband is not brilliant when used by 3 devices. I have spoken to Sky but they can't do anything so am looking to leave. However, as the account is in my name, if my girlfriend phones to take out sky under her name would that be possible and therefore we would get all new equipment?

Replies

  • HappyMJHappyMJ Forumite
    21.1K Posts
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    pdyson21 wrote: »
    We have Sky TV at home and have had for about 6 years. The box is old and sometimes struggles to work and the broadband is not brilliant when used by 3 devices. I have spoken to Sky but they can't do anything so am looking to leave. However, as the account is in my name, if my girlfriend phones to take out sky under her name would that be possible and therefore we would get all new equipment?

    It's possible. They are wise to this though so you've actually got to leave Sky and your girlfriend take it on as if she's moving into a new home. You will be without service for some time.

    Have you looked at alternative providers? Sky isn't the only choice. You could switch to another provider and in a few months if you weren't happy switch back as a new customer.
    :footie:
    :p Regular savers earn 6% interest (HSBC, First Direct, M&S) :p Loans cost 2.9% per year (Nationwide) = FREE money. :p
  • pdyson21pdyson21 Forumite
    22 Posts
    Part of the Furniture First Post Combo Breaker
    I am all in favour of moving to Virgin but gf would prefer to stay with Sky. Thank you for the info though, much appreciated
  • BrowntoaBrowntoa Forumite, Board Guide
    48.8K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    Cheap 2nd hand box off eBay , online twin it with your viewing card and off you go
    Links in my signature currently broken
    I'm the Board Guide of the ,Telephones, Pensions , Shop Don't drop ,over 50's , Boost your income and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to [email protected] Any views are mine and not the official line of MoneySavingExpert.[
  • custardycustardy Forumite
    38K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    pdyson21 wrote: »
    We have Sky TV at home and have had for about 6 years. The box is old and sometimes struggles to work and the broadband is not brilliant when used by 3 devices. I have spoken to Sky but they can't do anything so am looking to leave. However, as the account is in my name, if my girlfriend phones to take out sky under her name would that be possible and therefore we would get all new equipment?

    So you tell them you are leaving as your box/install is faulty.
    They then have the option to offer a better deal/box.
    Even better being in a VM area for leverage.
  • pdyson21pdyson21 Forumite
    22 Posts
    Part of the Furniture First Post Combo Breaker
    I spoke to them on Tuesday and explained the issues and that i was planning on moving to Virgin etc. They had no offers on newer boxes and either wanted me to upgrade to SkyQ OR have a visit from an engineer to have a look at the box and possibly replace if its proven faulty.
  • custardycustardy Forumite
    38K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    pdyson21 wrote: »
    I spoke to them on Tuesday and explained the issues and that i was planning on moving to Virgin etc. They had no offers on newer boxes and either wanted me to upgrade to SkyQ OR have a visit from an engineer to have a look at the box and possibly replace if its proven faulty.

    Yup,because you have (over) paid for 6 years.
    so they want to get more out of you.
    Cancel now and tell them its too expensive and you cant afford to pay for a service that doesnt work.
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