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Another Cheap Energy Club Issue
Hi all,
I switched a few months ago from Sainsburys (British Gas) to dual fuel tariff British Gas - Collective Fix February 2017.
The switch was a total nightmare as one of my accounts took ages to get added to British Gas.
Anyway, the switch was completed about 2-3 months ago now both gas and electricity are with British Gas.
Today I got an email from Cheap Energy Club that they would only be paying half of due cashback as only gas has been accepted.
Even more annoying, the rest of email goes to explain that my application could be incomplete or account in arrears or debt issues.
None of this is correct and there is no area of letter that explains how to appeal for full cashback as both Gas and Electric accounts are now with British Gas (Collective Fix February 2017).
I've updated my account in Cheap Energy Club to reflect the BG tariff but does that change my cashback automatically?
How can I get in touch with MSE's Cheap Energy Club and get this error rectified?
Thanks for your help in advance.
I switched a few months ago from Sainsburys (British Gas) to dual fuel tariff British Gas - Collective Fix February 2017.
The switch was a total nightmare as one of my accounts took ages to get added to British Gas.
Anyway, the switch was completed about 2-3 months ago now both gas and electricity are with British Gas.
Today I got an email from Cheap Energy Club that they would only be paying half of due cashback as only gas has been accepted.
Even more annoying, the rest of email goes to explain that my application could be incomplete or account in arrears or debt issues.
None of this is correct and there is no area of letter that explains how to appeal for full cashback as both Gas and Electric accounts are now with British Gas (Collective Fix February 2017).
I've updated my account in Cheap Energy Club to reflect the BG tariff but does that change my cashback automatically?
How can I get in touch with MSE's Cheap Energy Club and get this error rectified?
Thanks for your help in advance.
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