Argos Bank Holiday Special Prices

nee-naw

Hi went onto Argos website to look at the discounts and it states spend £100 or over on indoor furniture and get 15% discount, after looking for the code, I chatted online to one of their sales reps, and guess what? they don't have this promotion despite advertising it on their site - my chat with the sales rep is as follows
Note: Argos respects your privacy and our chat experts cannot view your screen.
4:42 pm
Blossom,
Thanks for visiting the Argos website. My name’s Blossom.
Anything I can help you with whilst you’re looking at our products on our site?
4:43 pm
You
,is there a code to be entered for extra 15% off indoor furniture over £100?
4:43 pm
Blossom,
I will be glad to help you.
4:43 pm
Currently this offer has been expired.
4:43 pm

I'd like to inform you about the offer which is going on now.
4:43 pm


We do have promo code 'FURNDEL' to get free delivery on indoor furniture's.
This offer is for limited period of time.
4:43 pm
You
,why is it currently
on your website ?
Blossom,

If you spend £50 or more you will be getting £5 voucher and if you spend £100 and more you will get £10 voucher.
4:44 pm
You
,but not the 15% advertised on your site?
4:44 pm
Blossom,
When you spend £100 and more you will be free delivery option.
4:44 pm
You
,delivery cost does not equate to 15%
4:45 pm
,if it is advertised on your site should you not be honouring it?
4:45 pm
Blossom,
Can you please help me with the catalogue number of the product?
4:46 pm
You
,to do that I am going to have to pour through your site again
4:46 pm
,you are either honouring the discount advertised on your site or you are not - which is it?
4:46 pm
Blossom,
Sorry, currently we do not have 'FURN15' offer.
4:47 pm
I wish I could have helped you with this. However, the prices and offers are determined by our product management team.
4:47 pm
You
,should your website not reflect this, instead of drawing customers in with a false offer?
4:48 pm
Blossom,
I'm sorry about this.
4:49 pm
I will consider this as feedback. I'll pass what you have said onto our management team.
4:49 pm
You
,about not offering the discount or being dishonest in stating it on your website?
4:50 pm
Blossom,
I see the 'save 15% off on indoor furniture' is only applicable on the current prices.
4:51 pm
You
,are all the prices not current on your website?
Blossom,

Currently, the prices displayed are on offer price.
4:52 pm
You
,not all prices are on offer
4:52 pm
Blossom,
I understand your concern. However, we do not have any promo code for 15% discount.
4:53 pm
You
,well perhaps it might be an idea to update your website instead of offering discounts, that you will not honour
4:53 pm
Blossom,
I'm really sorry about this.
4:54 pm
As we are from sales department we do not have update regarding this.

The prices and offers are determined by our product management team.

the_insider

From looking at the prices it appears to me that the reduction has already been made. I think you've misunderstood the promotion.

mije1983

Yes OP has definitely got the wrong end of the stick here. A quick glance at the prices show that there is 15% off already, as the chat operator stated. No need for any codes.

I suppose at least the OP didn't incorrrectly use 'scam' like so many other threads on here recently!

bod1467

Sounds like OP could get 15% off AND free delivery.

takman

I can't believe how rude and abrupt people are when asking for a discount.

to do that I am going to have to pour through your site again

It would only take a matter of 15 seconds to find an item on the argos website and look at the catalog code, so I think you were just being difficult!

GreatBeyond

takman wrote: »

I can't believe how rude and abrupt people are when asking for a discount.



It would only take a matter of 15 seconds to find an item on the argos website and look at the catalog code, so I think you were just being difficult!

When I worked in customer services I always found it pretty funny when people acted like this.

I would explain that they contacted me, not the other way around and if they want help then it's no use acting all hard done by that they have has to take time from their £50 per hour job to call or spend an additional minute getting the information that I would need to resolve their issue.

Probably why I don't have a customer facing role any more!

Bobcrowther

OP needs to learn the difference between "pour" and "pore".
Everyone makes mistakes, that's the lesson to learn here.

deanos

to be fair to the op , Argos usually has a code for money off so you could make your basket up from different items that cost under £100 to make it over £100 then add a code

mije1983

deanos wrote: »

to be fair to the op , Argos usually has a code for money off so you could make your basket up from different items that cost under £100 to make it over £100 then add a code

Yes sometimes they do, but the OP was told in the chat:

nee-naw wrote: »

Currently, the prices displayed are on offer price.

And

nee-naw wrote: »

we do not have any promo code for 15% discount.

So that should have cleared up the situation for the OP, but for some reason it didn't.

robatwork

Poor (pore, pour) old Blossom. I bet conversations like that make her fall out her tree.

kwikbreaks

You forgot paw. Better to groan inwardly at mistakes or even misteaks than to be a grump and post about them.