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National Express claim

Hi, I had an open return ticket to Stansted from London. When I turned up for my coach, there were no seats and I had to get a taxi so as not to miss the flight. I contacted National Express asking for a refund for the taxi fare but they rebuffed me.

Am I entitled to a refund for the taxi fare? Thanks.

Comments

  • PeteDoff
    PeteDoff Posts: 428 Forumite
    edited 25 May 2016 at 8:16PM
    Do you mean you didn't have a booking on that specific coach at that specific time
    or had you validated the ticket?
    Turning left avoids some of the idiots (only some)
  • someanonbloke
    someanonbloke Posts: 233 Forumite
    Eighth Anniversary 100 Posts Combo Breaker
    Not sure, I'm actually posting on someone else's behalf.

    AFAIK, they just turned up and expected a seat.
  • PeteDoff
    PeteDoff Posts: 428 Forumite
    Not sure, I'm actually posting on someone else's behalf.

    AFAIK, they just turned up and expected a seat.

    It does sound like they didn't validate their ticket for that service.

    So what did they want to do, go on board and pick someone they didn't like the look of who actually had a booking for that service and have them thrown off so they missed their flight?
    Turning left avoids some of the idiots (only some)
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