Is creditcare PPi?

nj68

Hi all,

I have a loan agreement from 2001 I took out with Blackhorse...There is a monthly entry on it (separate from my repayment amount) for creditcare for £38.52.
I wrote to Blackhorse enquiring about this, I also sent a copy of the agreement, they just wrote back stating they never sold a policy for this account...
Are they right?
Thanx in advance...
nj68

PS: They also state this complaint is not eligible for the F.O as they only deal with complaints from Dec 2001...obviously I took out this loan before then..

sun73

You could phone their PPI helpline and ask if the creditcare wasn't PPI, then what exactly were they charging you an extra premium for.


If you decide to make a complaint and Blackhorse reject it because the PPi was sold before 2005, you could refer it to the underwriter which might give you access to FOS.

nj68

Thanx for your reply, I did phone but didn't specifically question the creditcare...I'll do it now...

Nearlyold

Just a thought, did you obtain the loan direct from Blackhorse? I ask because Blackhorse provided (and still do) loans through car dealers, motorcycle dealers and other large ticket item sellers, in which case you would have to complain to whoever sold you Creditcare - which would be the dealer. Blackhorse could have supplied credit care without actually being the seller.

nj68

Thanx Nearlyold, Yes, I got the car thru Fords of Winsford...they may be my next port of call...

OK, to answer my own question....credit care is PPi...an admission straight from the horses mouth (see what I've done there!!)

A bit long winded this is...

I phoned BH today, I said I've received their reply with a copy of the agreement I sent them and questioned "what is credit care".
BH said there is no CC on this agreement, would you like me to send you a copy?
Yes, I said, wondering why she couldn't see the entry I have in front of me. How much is that for? £2500 for furniture -
Hmmm, no, its £7500 for a car I said...
Oh, you must have given me the wrong agreement number she said...
OK then, do you have details of my loan for the car?
Err, no sorry, I need an agreement number....
The copy I sent to them was a photocopy of the "customer copy"....with no agreement number in the small box at the top (sod's law)
You will have to contact your bank and provide us with a direct debit number
OK then...Back to my original question...is credit care PPI?
Errr...yes it is...
So, basically, what they did was research the agreement number for another loan and came back saying there was no CC on it...fair enough...but included the copy of my car loan in their reply knowing they were different loans, I would have accepted that until she slipped up and admitted it was a different amount!! surprising how they have no record of the credit care loan
So I have now contacted my bank to request a copy of one statement for the month of June since 2001...hopefully, they can provide ( I have been a customer with them since 1986)...

But....if not...I may have to go down the car dealer route

[Deleted User]

You'll definitely have to go down the car dealer route as they sold you the insurance and you are complaining that it was mis-sold.. However, the dealer won't have been regulated prior to 2005 and can therefore reject any complaint on that basis alone.

-taff

Just to point out once more, you complain to whoever sold you the insurance.

The dealer, not Black Horse sold you the insurance, so you complain to them.

As has been explained, they weren't regulated prior to January 2005 and can dismiss your complaint.

nj68

Update in this one....I WON!!
It was capital bank who underwrite the ppi but fords of winsford sold it...
Capital said fow responsible...fow said ok we responsible but we not paying as pre regulation...
So I sent info to F.Ombudsmen stating if capital policies are missold by a third party...they should address third party not punish the customer...and ombudsmen agreed...Capital conceded and I'm awaiting payment!!
Whatever I get is certainly better than nothing...so don't give up if you are rejected...and hats off to the FO ��

Nearlyold

Did FOS look at whether PPI was missold or have they simply asked Capital to consider your complaint?

Or have Capital conceded both responsibility and agreed it was missold?

Nasqueron

Nearlyold wrote: »

Did FOS look at whether PPI was missold or have they simply asked Capital to consider your complaint?

Or have Capital conceded both responsibility and agreed it was missold?

As OP has not stated the amount, it could well just be an autopay by the finance company to get rid of it given they have no liability for the miss-sale at all as they didn't sell it (assuming the car dealership wasn't part of Capital or the salesman didn't work for them)

nj68

Hi all,
Had a nice 2 page letter from the underwriters citing the FOS decision...
With regards to whether they just paid or conceded responsibility...It just states...
Original decision = defend
Result of re-assessment = Full uphold
It then goes onto how amount was calculated with interest on consequential loss and compensation etc...
...resulting in £1,827
So whether or not they admitted liability or not...thanks to the FO and a little persistence I'm considerably better off than if I had just accepted their original decision...happy bunny :-)