Concentrix confusion?

Agirlhasnoname_3

Today I received my first ever letter from concentrix wanting to check my childcare costs, this to begin with confused me so I checked my award sheet from my tax credits renewal pack and it doesn't say anywhere that I get a childcare element of working tax.

Ok so I phone them and try to find out what is going on lady I spoke to says she needs the receipts from 15/16 tax year, I explain I didn't think I was getting any help towards childcare (i estimated my costs as being £40 when asked last year, this is more now as have 2 children in childcare but am managing to pay it myself). Turns out I may have been overpaid whilst on Mat leave last year (8months) as I didn't put them into childcare while of but when I phoned tax credits to inform them I was on maternity leave they said my money would stay the same regardless

So fair enough I'll send the stuff they are asking for but out of interest I use the turn 2 us calculator to see what my money comes out as but leave my childcare costs as £0 and the end result is that my working tax credit amount matches what is on my award notice which was input with no childcare costs so I am very confused now as I don't think I receive any childcare contribution from what the calculator says? Sorry I'm really making no sense but I'm a bit hacked off!

Thanks for any answers

Darksparkle

Telling them you are on maternity leave doesn't tell them you've stopped paying childcare, many people still continue to use childcare.

Although childcare is an element of WTC, it's paid through CTC not WTC.

Agirlhasnoname_3

Thank you for your reply, it doesn't say anywhere on my award that I receive any contribution to childcare, also from the benefits calculator the amount it says I should get exactly matches what I do get with £0 as my childcare costs? This is where I am confused

Darksparkle

Agirlhasnoname wrote: »

Thank you for your reply, it doesn't say anywhere on my award that I receive any contribution to childcare, also from the benefits calculator the amount it says I should get exactly matches what I do get with £0 as my childcare costs? This is where I am confused

Does the award notice show you have childcare costs?

Can't really give much advice without knowing your circumstances or seeing your award.

Agirlhasnoname_3

I've had my renewal pack through and it says that I told them
My qualifying costs were £40 per week last year (they were but are more now with 2 young children in childcare) but it doesn't say anywhere on my award that I get anything towards childcare

Darksparkle

Agirlhasnoname wrote: »

I've had my renewal pack through and it says that I told them
My qualifying costs were £40 per week last year (they were but are more now with 2 young children in childcare) but it doesn't say anywhere on my award that I get anything towards childcare

There is a bit on the award notice that shows the elements you are entitled to, the dates etc eg basic element, child element, family element etc.

Is it not mentioned there?

If the award shows you have childcare of £40 per week then it is likely to be factored into the calculation.