MoneySaving Poll: Is your energy company's service any good?

in Money Saving Polls
2 replies 4.6K views
Former_MSE_Sam_MFormer_MSE_Sam_M Former MSE
346 Posts
MSE Staff
Poll started 23 May 2016

Is your energy company's service any good?

Hopefully the winter’s cold’s now long gone, so it’s the perfect time for our six-monthly poll to test how your energy firm has performed.

This is about customer service though, not price (most still overpay £300/yr, do check the Cheap Energy Club to see if you can save).

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS. If you’ve gas & elec with different firms, rate both.

Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click here.

If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Thanks! :)



  • MoireachMoireach Forumite
    112 Posts
    Sixth Anniversary 10 Posts Combo Breaker
    Good to see Zog's vote improving with every poll. Customer service that is uniquely personal. Anything I would normally call another energy company for, I email Zog for from my work desk.

    Being able to simply email to query a bill, request a switch to a new tariff, request a change to the direct debit amount and so on has been a huge benefit. If I could do this with all the companies I deal with I wouldn't have a to-do list that is full of things I just put off perpetually because my evenings and Saturdays are busy enough as they are.

    I sound like an advert but some companies are worth recommending, and the poll shows it!
  • zwanzig20zwanzig20 Forumite
    20 Posts
    Fourth Anniversary 10 Posts Combo Breaker
    truely awful - Just read the forum on here
This discussion has been closed.
Latest MSE News and Guides

Fans demand refunds from Leeds Festival

...after Rage Against The Machine pulls out

MSE News

The 'Ask An Expert' event

Check out last week's energy-themed Q&A with MSE's experts

MSE Forum

Free museums & galleries

Where to get your culture fix across the UK

MSE Deals