PPI company has changed name

Hoolibooli

Can anyone help with a speculative question here? after about a year of to-ing and fro-ing I received £180 PPI refund back from a finance company through a company called Conclusive Finance, I went to their website to pay them their commission and they were in the process of updating, I tried ringing only to get through to an insurance company who knew nothing about them. So after many tries to get through to pay them and assumed they had gone out of business. Now about 2 months later I have been sent a bill from a company with a similar address and a different name. Should I pay them? Do I have to pay them? Any advice would be welcome.

dunstonh

Now about 2 months later I have been sent a bill from a company with a similar address and a different name. Should I pay them?

Companies do change name. Mergers, acquisitions and branding changes. If this is a genuine change then existing contracts will still apply. If its a third party trying it on (so no link between old and new) then they have no commercial right.

[Deleted User]

Hoolibooli wrote: »

Now about 2 months later I have been sent a bill from a company with a similar address and a different name. Should I pay them?

Only pay if you DON'T want debt collectors and a trashed credit rating.

magpiecottage

What are the names of the two businesses?

Hoolibooli

Hi Magpiecottage

Original was Conclusive Financial Gloucester Road
Cheltenham Gloucestershire
The new one is on the letter at home, I can update tomorrow.

Hoolibooli

Hi Magpiecottage

Original was Conclusive Financial
Office G4, Maxet House 22 Lansdown Industrial Estate
Gloucester Road Cheltenham Gloucestershire GL51 8PL

Latest letter sent from Bank Refunds 11th Floor Eagle Tower Montpelier Drive Cheltenham Gloucestershire GL50 1TA asking for cheque payment to Real Life Service Ltd.

cheers
Peter

antrobus

Hoolibooli wrote: »

Hi Magpiecottage

Original was Conclusive Financial
Office G4, Maxet House 22 Lansdown Industrial Estate
Gloucester Road Cheltenham Gloucestershire GL51 8PL

Latest letter sent from Bank Refunds 11th Floor Eagle Tower Montpelier Drive Cheltenham Gloucestershire GL50 1TA asking for cheque payment to Real Life Service Ltd.

cheers
Peter

Conclusive Financial Ltd, company number 08463668, still exists

Real Life Services Ltd, company number 05207741 also exists.

It is perfectly possible that the former has decided to get out of the business, and sold it's debtors onto the latter. But if the latter is demanding payment, I would want to see some proof that they are indeed entitled to the money.

magpiecottage

antrobus wrote: »

It is perfectly possible that the former has decided to get out of the business, and sold it's debtors onto the latter.

antrobus wrote: »

It still exists on the Companies House record and the MOJ still lists it as authorised.

antrobus wrote: »

if the latter is demanding payment, I would want to see some proof that they are indeed entitled to the money.

Absolutely. In fact, I would expect the old firm, not the new one to tell you.

In the end, it is for the new business to prove you owe them.

It may be worth responding with a complaint that they are a business you have never heard of and are demanding money with no justification.

If necessary, you can then take it to the Legal Ombudsman for a decision. I say this because you do not want to pay the new firm only to find the old one is still out there and expecting payment.